Award

Zendesk Licenses

GOVERNMENT DIGITAL SERVICE

This public procurement record has 1 release in its history.

Award

06 Sep 2019 at 12:12

Summary of the contracting process

The Government Digital Service initiated a procurement process for the provision of Zendesk licenses, classified under IT services: consulting, software development, Internet and support, with a total contract value of £355,500. This process was conducted through a selective procurement method as a call-off from an existing framework agreement. The tender period concluded on 17th June 2019, and the contract commenced on 1st July 2019, running until 30th June 2020. The contract's delivery address is located in London, postcode E1 8QS.

This tender presents a significant opportunity for small and medium-sized enterprises (SMEs) in the IT services sector, particularly those with expertise in software licensing and support systems. Businesses capable of providing high-quality customer support solutions or developing integrated ticketing systems will find themselves well-positioned to compete in similar future tenders. Engaging in this or similar opportunities can lead to lasting partnerships with government entities, aiding in business growth and exposure to larger contracts.

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Notice Title

Zendesk Licenses

Notice Description

Provision of Zendesk licenses for GDS User Support ticketing & reporting system

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e7c6d2a2-7750-4ce9-a89e-e7559af152d7
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/33101cac-376c-47f5-927f-67a1bc993083
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£355,500 £100K-£500K
Lots Value
Not specified
Awards Value
£355,500 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
6 Sep 20196 years ago
Submission Deadline
17 Jun 2019Expired
Future Notice Date
Not specified
Award Date
23 Jun 20196 years ago
Contract Period
30 Jun 2019 - 30 Jun 2020 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
GOVERNMENT DIGITAL SERVICE
Contact Name
Not specified
Contact Email
commissioning-digital@digital.cabinet-office.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
E1 8QS
Post Town
East London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified

Local Authority
Tower Hamlets
Electoral Ward
Whitechapel
Westminster Constituency
Bethnal Green and Stepney

Supplier Information

Number of Suppliers
1
Supplier Name

ZENDESK

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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