Tender

WP3611 - CRM Business Integration and System Implementation Partner

WALSALL COUNCIL E-TENDERING

This public procurement record has 1 release in its history.

Tender

21 Aug 2020 at 17:37

Tender Notice
Summary of the contracting process

The Walsall Council is currently seeking a partner for the tender titled "WP3611 - CRM Business Integration and System Implementation Partner." This opportunity falls within the business and management consultancy services industry. The procurement process is in the Tender stage, with the deadline for submissions set for 21st September 2020. The services will be delivered at Walsall Council, located in the West Midlands, United Kingdom, and the contract value is between £3 million and £8 million, with a start date of 18th January 2021 and an end date of 31st January 2023. The procurement method adopted is selective, involving a competitive dialogue above the threshold.

This tender presents significant opportunities for businesses specialising in customer relationship management systems, consultancy, systems integration, and process re-engineering. Firms that excel in software consultancy and service transformation will find this contract well-suited for their expertise, enabling them to collaborate with a local authority in enhancing their service delivery and operational efficiency. The successful provider will play a crucial role in transforming Walsall Council's communication with its service users through the implementation of a comprehensive Microsoft Dynamics CRM platform.

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Notice Information

Notice Title

WP3611 - CRM Business Integration and System Implementation Partner

Notice Description

The Council is seeking an integration and implementation partner to re-engineer the Council's current ways of working, and lead on redesign and digitalisation of its processes into a Microsoft Dynamics CRM platform which the partner will create. The Council has identified that it currently does not hold a single view of its Service Users, has no 'front door' for access to our services, and has limited integration of services. A key priority for the Customer Access Management (CAM) work stream is therefore investment in a fully integrated Customer Relationship Management (CRM) system. The new CRM platform will be a key enabler to help support the Council in addressing the issues described above, and facilitate efficient and effective communication with its Service Users. The Council is seeking an integration and implementation partner that can take the Council's functional requirements through the below stages: o Platform Build, o Technical Design, o Process Build o Service Transformation As part of the Service Transformation, the chosen provider will be expected to re-engineer the Council's current ways of working, and lead on redesign and digitalisation of its processes. The Council views the provision of effective Service Transformation as a critical success factor for this contract, and of at least equal importance to the technical system integration components, including Platform Build, Technical Design and Process Build. Additional information: Please note that Walsall Council have a new Contract opportunity. For further details of the requirement, please see the following link to the Councils' e-Procurement web portal; https://in-tendhost.co.uk/walsallcouncil You will be required to register your organisation (if already not done so) and express your interest in the relevant project/opportunity. Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e7e25422-1089-447f-8e2b-262ba08b4b45
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/668755b6-2700-4716-89c3-f78f6c859c94
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive dialogue (above threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

72200000 - Software programming and consultancy services

72220000 - Systems and technical consultancy services

72221000 - Business analysis consultancy services

72224000 - Project management consultancy services

72227000 - Software integration consultancy services

72246000 - Systems consultancy services

72266000 - Software consultancy services

72600000 - Computer support and consultancy services

79400000 - Business and management consultancy and related services

79410000 - Business and management consultancy services

79411100 - Business development consultancy services

Notice Value(s)

Tender Value
£8,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
21 Aug 20205 years ago
Submission Deadline
21 Sep 2020Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
18 Jan 2021 - 31 Jan 2023 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WALSALL COUNCIL E-TENDERING
Contact Name
Sinead O'Callaghan
Contact Email
sinead.ocallaghan@walsall.gov.uk
Contact Phone
01922 658060

Buyer Location

Locality
WEST MIDLANDS
Postcode
WS1 1TP
Post Town
Walsall
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG38 Walsall
Delivery Location
TLG West Midlands (England)
Local Authority
Walsall
Electoral Ward
St Matthew's
Westminster Constituency
Walsall and Bloxwich

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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