Tender

Provision of a Corporate Automatic Call Distribution System & Associated Services

LEICESTER CITY COUNCIL

This public procurement record has 1 release in its history.

Tender

25 May 2017 at 06:01

Tender Notice
Summary of the contracting process

Leicester City Council is currently seeking suppliers for the "Provision of a Corporate Automatic Call Distribution System & Associated Services." This procurement falls under the services category and is classified with the CPV code 48000000, which pertains to software packages and information systems. The tender process is at the active stage, and interested parties must submit their proposals by the deadline of 21 June 2017. The contract, if awarded, is expected to commence on 1 April 2018 and will run until 31 March 2028. Proposals are invited using a selective procurement method via a negotiated procedure, with the delivery taking place in the East Midlands region of the UK.

This tender presents significant opportunities for businesses, particularly those specialising in telecommunication solutions and software systems integration. Suppliers with a proven track record in providing automatic call distribution systems that integrate with Microsoft Lync will be well-suited for this contract. Small and medium-sized enterprises (SMEs) are encouraged to participate, offering a competitive edge with innovative solutions tailored to the Council's requirements. Engaging in this tender can potentially lead to a long-term partnership with a public authority, thereby fostering business growth and expansion in the public sector market.

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Notice Information

Notice Title

Provision of a Corporate Automatic Call Distribution System & Associated Services

Notice Description

Leicester City Council is seeking suppliers with a proven track record in providing an Automatic Call Distribution system. The Council requires qualified suppliers who have experience of providing a large ACD system to accommodate the Council's needs. The system will need to integrate with the Council's Microsoft Lync telephony system.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-e86919a1-30d9-476e-b5b6-cf28ad382d5d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/fa5e7cd3-311d-4033-b50b-a4d224cede80
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Negotiated procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
25 May 20178 years ago
Submission Deadline
21 Jun 2017Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Mar 2018 - 31 Mar 2028 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LEICESTER CITY COUNCIL
Contact Name
Not specified
Contact Email
rebecca.cowan@leicester.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LEICESTER
Postcode
LE1 6TH
Post Town
Leicester
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF21 Leicester
Delivery Location
TLF East Midlands (England)
Local Authority
Leicester
Electoral Ward
Castle
Westminster Constituency
Leicester South

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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