Award

Provision of Contact Centre Modernisation - Extra Bots

DVLA - DRIVER & VEHICLE LICENSING AGENCY

This public procurement record has 1 release in its history.

Award

18 Feb 2022 at 09:53

Summary of the contracting process

The procurement process involves the DVLA - Driver & Vehicle Licensing Agency, which has completed a tender titled "Provision of Contact Centre Modernisation - Extra Bots." This initiative falls under the software package and information systems industry category and is located in Swansea, Wales. The tender was conducted via a selective procurement method as a call-off from a framework agreement, and the contract was awarded on 31 January 2022, with a value of £366,127.20. The contract period extends from 31 January 2022 to 30 September 2022.

This tender represents a significant opportunity for businesses specialising in software development and information systems, particularly those with expertise in contact centre modernisation and automation technologies. Companies that focus on innovative technological solutions and have the capacity to meet specific requirements outlined by the DVLA would be well-suited to compete in future tenders within this domain, promoting potential growth and expansion in their operations.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

Provision of Contact Centre Modernisation - Extra Bots

Notice Description

Provision of Contact Centre Modernisation - Extra Bots

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ea28a7f8-2fbd-4ed3-8bd1-23adcdef0f09
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/4ce2f0fb-333f-46fc-8997-446479a01e3e
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£366,127 £100K-£500K
Lots Value
Not specified
Awards Value
£366,127 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
18 Feb 20224 years ago
Submission Deadline
25 Jan 2022Expired
Future Notice Date
Not specified
Award Date
31 Jan 20224 years ago
Contract Period
31 Jan 2022 - 30 Sep 2022 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
DVLA - DRIVER & VEHICLE LICENSING AGENCY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SWANSEA
Postcode
SA6 7JL
Post Town
Swansea
Country
Wales

Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL4 Mid and South West Wales
Small Region (ITL 3)
TLL43 Swansea
Delivery Location
TLL Wales

Local Authority
Swansea
Electoral Ward
Mynydd-bach
Westminster Constituency
Swansea West

Supplier Information

Number of Suppliers
1
Supplier Name

XMA

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-ea28a7f8-2fbd-4ed3-8bd1-23adcdef0f09-2022-02-18T09:53:03Z",
    "date": "2022-02-18T09:53:03Z",
    "ocid": "ocds-b5fd17-ea28a7f8-2fbd-4ed3-8bd1-23adcdef0f09",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "tender_299562/1044750",
        "title": "Provision of Contact Centre Modernisation - Extra Bots",
        "description": "Provision of Contact Centre Modernisation - Extra Bots",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "48000000",
            "description": "Software package and information systems"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "SA6 7JL"
                    },
                    {
                        "region": "Wales",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 366127.2,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2022-01-25T23:59:00Z"
        },
        "contractPeriod": {
            "startDate": "2022-01-31T00:00:00Z",
            "endDate": "2022-09-30T23:59:59+01:00"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-184469",
            "name": "DVLA - Driver & Vehicle Licensing Agency",
            "identifier": {
                "legalName": "DVLA - Driver & Vehicle Licensing Agency"
            },
            "address": {
                "streetAddress": "DVLA, Longview Road",
                "locality": "Swansea",
                "postalCode": "SA6 7JL",
                "countryName": "Wales"
            },
            "contactPoint": {
                "email": "Paul.discombe@dvla.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-54207",
            "name": "XMA Limited",
            "identifier": {
                "legalName": "XMA Limited"
            },
            "address": {
                "streetAddress": "Wilford Industrial Estate, Ruddington Lane, Wilford, Nottingham, NG11 7EP"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-184469",
        "name": "DVLA - Driver & Vehicle Licensing Agency"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-ea28a7f8-2fbd-4ed3-8bd1-23adcdef0f09-1",
            "status": "active",
            "date": "2022-01-31T00:00:00Z",
            "datePublished": "2022-02-18T09:53:03Z",
            "value": {
                "amount": 366127.2,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-54207",
                    "name": "XMA Limited"
                }
            ],
            "contractPeriod": {
                "startDate": "2022-01-31T00:00:00Z",
                "endDate": "2022-09-30T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/4ce2f0fb-333f-46fc-8997-446479a01e3e",
                    "datePublished": "2022-02-18T09:53:03Z",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "description": "n/a",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/6113fde3-762f-4fcd-942d-9a8695cc640c",
                    "format": "application/pdf"
                },
                {
                    "id": "3",
                    "description": "n/a",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/bf6bfc7c-1004-4610-9a65-6e3b3ba44291",
                    "format": "application/pdf"
                }
            ]
        }
    ]
}