Planning

Telephony - Single Unified Contact Centre Solution

YORKSHIRE HOUSING LIMITED

This public procurement record has 9 releases in its history.

Planning

21 Aug 2023 at 15:46

Market Engagement Notice
Planning

21 Aug 2023 at 15:29

Market Engagement Notice
Planning

21 Aug 2023 at 15:04

Market Engagement Notice
Planning

21 Aug 2023 at 14:23

Market Engagement Notice
Planning

21 Aug 2023 at 12:35

Market Engagement Notice
Planning

21 Aug 2023 at 12:05

Market Engagement Notice
Planning

17 Aug 2023 at 15:05

Market Engagement Notice
Planning

16 Aug 2023 at 15:16

Market Engagement Notice
Planning

15 Aug 2023 at 16:21

Market Engagement Notice
Summary of the contracting process

The public procurement process for the "Telephony - Single Unified Contact Centre Solution" tender initiated by Yorkshire Housing Limited involves seeking a SaaS-based telephony solution that integrates with their Salesforce CRM system for service cloud voice implementation. The deadline for engagement and submission of solutions is extended to 17.00 on Thursday 24th August 2023. The tender is at the planning stage and falls under the industry category of radio, television, communication, telecommunication, and related equipment. The procurement is located in Leeds, United Kingdom.

This tender presents an opportunity for businesses providing telephony and telecommunications services to compete for the contract with Yorkshire Housing Limited. Small and medium-sized enterprises (SMEs) are particularly encouraged to participate. Businesses offering solutions that seamlessly integrate with Salesforce for front-office staff and can leverage Microsoft Teams for contact centre functionality will be well-suited for this tender. The delivery address postcode for the procurement is LS10 1FB.

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Notice Information

Notice Title

Telephony - Single Unified Contact Centre Solution

Notice Description

At Yorkshire Housing (YH), our business strategy is our roadmap into the future and is driven by our ambition to be customer obsessed. To provide homes and places to be proud of. We want to be Pre-emptive to shift dealing with issues before they happen and at Yorkshire Housing we're transforming the way we operate. We're levering new technologies to deliver a pre-emptive customer experience and creating an innovative environment for colleagues. It's a big change and it's really exciting. We've started on our journey to develop and roll out Salesforce across YH. It's the first big step in our bid to revolutionise our customer and colleague experience. Further information about us can be found here: https://www.yorkshirehousing.co.uk/ To help us with this, we are seeking a SaaS based telephony solution which will also integrate with our Salesforce CRM system for the implementation of service cloud voice. The solution must have a strong proven track record of integrating seamlessly with Salesforce for our front-office staff, as well as the capability to leverage Microsoft Teams as a softphone to provide contact centres functionality for our back office staff. A summary of our requirements is shown in the attachment to this notice. If you have a solution that you think meets these requirements, please send us the details along with an estimated cost for budgetary purposes. We will then use this information to formulate our Invitation to Tender. Your response should be sent to YHtenders@yorkshirehousing.co.uk by 17.00 on Tuesday 22nd August 2023. **PLEASE NOTE, DEADLINE NOW EXTENDED TO 17.00 THURSDAY 24th AUGUST.**

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ea4cd40c-46aa-4cd5-9c39-6b7803edae7d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/83534deb-5edf-41db-9dae-2aad07fc5c60
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

64 - Postal and telecommunications services

CPV Codes

32000000 - Radio, television, communication, telecommunication and related equipment

64200000 - Telecommunications services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
21 Aug 20232 years ago
Submission Deadline
Not specified
Future Notice Date
24 Aug 2023Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
YORKSHIRE HOUSING LIMITED
Contact Name
Procurement Service
Contact Email
yhtenders@yorkshirehousing.co.uk
Contact Phone
07768468471

Buyer Location

Locality
LEEDS
Postcode
LS10 1FB
Post Town
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
Not specified
Local Authority
Leeds
Electoral Ward
Hunslet & Riverside
Westminster Constituency
Leeds South

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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