Award

Provision of Warm Home Discount Contact Centre

CROWN COMMERCIAL SERVICE

This public procurement record has 1 release in its history.

Award

11 Aug 2022 at 13:51

Award Notice
Summary of the contracting process

The Crown Commercial Service has awarded a contract for the provision of Warm Home Discount Contact Centre services to GO-CENTRIC LIMITED. The procurement method was selective, and the contract value is £1,414,027.09 GBP. The contract period is from August 1, 2022, to November 11, 2023. This opportunity was part of a call-off from a framework agreement, and the procurement stage was at the award phase.

This contract offers business growth opportunities for companies providing call centre services in the UK. Suitable businesses with experience in providing customer support, processing queries, and complaints handling could compete effectively. The award was published on July 21, 2022, with a contract awarded to GO-CENTRIC LIMITED. Businesses interested in service contracts in the call centre industry should consider engaging with the Crown Commercial Service for potential future opportunities.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Provision of Warm Home Discount Contact Centre

Notice Description

BEIS Warm Home Discount Scheme Contact Centre Services. Business, Energy & Industrial Strategy (BEIS) is seeking one Supplier to work in partnership with BEIS delivering the telephony and correspondence service detailed below to our customers. - Collecting and processing customer details to enable eligible recipients to receive discounted energy bills, using BEIS algorithm to determine eligibility where necessary - Processing general queries, processing request to energy suppliers, complaints

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-eaab133e-a686-4a45-8f96-4f96969091fa
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d6da4b50-39b4-4878-9c0c-43228485f92e
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£1,414,027 £1M-£10M
Lots Value
Not specified
Awards Value
£1,414,027 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
11 Aug 20223 years ago
Submission Deadline
25 May 2022Expired
Future Notice Date
Not specified
Award Date
20 Jul 20223 years ago
Contract Period
31 Jul 2022 - 11 Nov 2023 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CROWN COMMERCIAL SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified
Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

GO-CENTRIC

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-eaab133e-a686-4a45-8f96-4f96969091fa-2022-08-11T14:51:55+01:00",
    "date": "2022-08-11T14:51:55+01:00",
    "ocid": "ocds-b5fd17-eaab133e-a686-4a45-8f96-4f96969091fa",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "CCPF22A01.",
        "title": "Provision of Warm Home Discount Contact Centre",
        "description": "BEIS Warm Home Discount Scheme Contact Centre Services. Business, Energy & Industrial Strategy (BEIS) is seeking one Supplier to work in partnership with BEIS delivering the telephony and correspondence service detailed below to our customers. - Collecting and processing customer details to enable eligible recipients to receive discounted energy bills, using BEIS algorithm to determine eligibility where necessary - Processing general queries, processing request to energy suppliers, complaints",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "79512000",
            "description": "Call centre"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 1414027.09,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2022-05-26T00:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2022-08-01T00:00:00+01:00",
            "endDate": "2023-11-11T23:59:59Z"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-SRS-supplierregistration.cabinetoffice.gov.uk/6sQD8uds",
            "name": "Crown Commercial Service",
            "identifier": {
                "legalName": "Crown Commercial Service",
                "scheme": "GB-SRS",
                "id": "supplierregistration.cabinetoffice.gov.uk/6sQD8uds"
            },
            "address": {
                "streetAddress": "Floor 9, The Capital Building, Old Hall Street",
                "locality": "Liverpool",
                "postalCode": "L3 9PP",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Crown Commercial Service on behalf of Department for Business Energy & Industrial Strategy : Department for Business Energy & Industrial Strategy",
                "email": "supplier@crowncommercial.gov.uk",
                "telephone": "3450103503"
            },
            "details": {
                "url": "https://www.gov.uk/government/organisations/crown-commercial-service"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-213050",
            "name": "GO-CENTRIC LIMITED",
            "identifier": {
                "legalName": "GO-CENTRIC LIMITED"
            },
            "address": {
                "streetAddress": "St. Pauls House, 23 Park Square South LS1 2ND LEEDS England"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-supplierregistration.cabinetoffice.gov.uk/6sQD8uds",
        "name": "Crown Commercial Service"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-eaab133e-a686-4a45-8f96-4f96969091fa-1",
            "status": "active",
            "date": "2022-07-21T00:00:00+01:00",
            "datePublished": "2022-08-11T14:51:55+01:00",
            "value": {
                "amount": 1414027.09,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-213050",
                    "name": "GO-CENTRIC LIMITED"
                }
            ],
            "contractPeriod": {
                "startDate": "2022-08-01T00:00:00+01:00",
                "endDate": "2023-11-11T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/d6da4b50-39b4-4878-9c0c-43228485f92e",
                    "datePublished": "2022-08-11T14:51:55+01:00",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "documentType": "contractSigned",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/d32b80d6-2bed-4041-87b5-05d1c5dec52b",
                    "format": "application/pdf"
                },
                {
                    "id": "3",
                    "documentType": "awardNotice",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/0d72a741-9195-4b34-bf0d-299fbb354fe2",
                    "format": "application/pdf"
                }
            ]
        }
    ]
}