Award

Customer Relationship Management System - GovService

HEREFORDSHIRE COUNCIL

This public procurement record has 2 releases in its history.

Award

10 Apr 2026 at 09:54

Award Notice
Tender

10 Apr 2026 at 09:52

Tender Notice
Summary of the contracting process

Herefordshire Council recently engaged in an open procurement process to implement a cloud-based Customer Relationship Management System designed to enhance interactions with council services for residents, businesses, and other stakeholders. This tender involved computer-related services, with the contract valued at £453,612. The procurement process has reached the award stage, with the contract being awarded to Granicus-Firmstep Limited. The contract will commence on 11th April 2026 and end on 30th March 2030, covering services in the region of England, United Kingdom.

This tender presents significant opportunities for businesses operating in the computer-related services sector, particularly those with expertise in developing and managing cloud-based systems for public authorities. Large suppliers may find this opportunity particularly lucrative due to the scale of the project, while SMEs and VCSEs may face challenges given the size and requirements. The awarded contract suggests a substantial business opportunity for firms capable of delivering innovative digital solutions that enhance public service delivery and customer relationship management.

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Notice Information

Notice Title

Customer Relationship Management System - GovService

Notice Description

Commission of a cloud-based solution and associated services for a Customer Relationship Management System, required to support residents, businesses and other stakeholders with their interactions with council services.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-eb9dddc9-a718-4f83-aa30-8ec7ff48b151
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ffde61f1-0310-4dbe-9843-fb2088356a78
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72500000 - Computer-related services

Notice Value(s)

Tender Value
£453,612 £100K-£500K
Lots Value
Not specified
Awards Value
£453,612 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
10 Apr 20262 days ago
Submission Deadline
10 Apr 2026Expired
Future Notice Date
Not specified
Award Date
9 Apr 20262 days ago
Contract Period
10 Apr 2026 - 30 Mar 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HEREFORDSHIRE COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HEREFORD
Postcode
HR4 0LE
Post Town
Hereford
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG1 Herefordshire, Worcestershire and Warwickshire
Small Region (ITL 3)
TLG11 Herefordshire, County of
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Herefordshire, County of
Electoral Ward
Widemarsh
Westminster Constituency
Hereford and South Herefordshire

Supplier Information

Number of Suppliers
1
Supplier Name

GRANICUS-FIRMSTEP

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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