Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

Telephony Modernisation

Wirral Borough Council

This public procurement record has 1 release in its history.

Award

11 Aug 2026 at 15:24

Award Notice
Summary of the contracting process

Wirral Borough Council procured telephony modernisation services for delivery in England. The requirement falls within IT services, including consulting, software development, internet and support services, with the stated purpose of modernising the council’s telephony arrangements. The buying organisation is Wirral Borough Council, based in Birkenhead. The procurement concerns services rather than goods or construction works. It is relevant to businesses that provide technology consultancy, telephony transformation, software or systems development, implementation support, internet-related services, and ongoing technical support. Suppliers whose work covers broader IT modernisation may also be relevant where telephony forms part of their service offering. The procurement was handled through the Government Procurement Agency’s G Cloud 14 framework, Lot 2, indicating a framework-based route for engaging an IT services provider.

The procurement has been completed and the contract was awarded to TTEC Consulting (UK) Limited on 31 July 2026. The awarded value is £343,692. The contract runs from 1 August 2026 to 31 July 2027. The tender submission deadline was 30 July 2026 at 12:00. The route was an award through the Government Procurement Agency’s RM1557.14 G Cloud 14 framework, Lot 2, rather than a standalone open tender. Wirral Borough Council is the buyer and TTEC Consulting (UK) Limited is the selected supplier. The procurement is recorded as complete, with an active award. The stated procurement category is services, and the classification covers IT services including consulting, software development, internet and support. The award represents the full stated contract value, not a total across multiple awards.

For suppliers reviewing this requirement as market evidence, the award shows demand from Wirral Borough Council for a defined telephony modernisation service delivered through the G Cloud 14 framework route. A credible competitor for similar work would need practical capability across IT consulting and technology modernisation, with relevant expertise in software development, internet services and technical support. The successful supplier was recorded as a large organisation, while the opportunity was marked as unsuitable for small and medium-sized enterprises and voluntary, community or social enterprises. This points towards the importance of established delivery capacity, framework access and the ability to provide an integrated service rather than a narrow standalone product. Businesses building a proposition for this buyer should align their offer with telephony transformation and dependable support.

How relevant is this notice?

Notice Information

Notice Title

Telephony Modernisation

Notice Description

Telephony Modernisation Additional information: award via Government Procurement Agency - Framework RM1557.14 G Cloud 14 Lot 2

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ebaa0849-97d3-40bb-a53d-ffcd2ecce9d1
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f8064dda-52ec-4aa5-84b1-ae06d4d95a5e
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£343,692 £100K-£500K
Lots Value
Not specified
Awards Value
£343,692 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
11 Aug 20262 weeks ago
Submission Deadline
30 Jul 2026Expired
Future Notice Date
Not specified
Award Date
31 Jul 20263 weeks ago
Contract Period
1 Aug 2026 - 31 Jul 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Wirral Borough Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRKENHEAD
Postcode
CH41 2AB
Postcode Area
Chester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD74 Wirral
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Wirral
Electoral Ward
Birkenhead and Tranmere
Westminster Constituency
Birkenhead

Supplier Information

Number of Suppliers
1
Supplier Name

TTEC Consulting (UK) Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...