Award

HR OD Expert Services

H M REVENUE & CUSTOMS

This public procurement record has 3 releases in its history.

Award

22 May 2019 at 09:20

TenderAmendment

25 Feb 2019 at 13:59

Tender

19 Feb 2019 at 15:50

Summary of the contracting process

HM Revenue & Customs (HMRC) is conducting a tender for "HR OD Expert Services," aimed at establishing a framework with multiple service providers to deliver services focused on culture, values, and behavioural change. This procurement falls within the industry category of business organisation services and is taking place across locations including London, Nottingham, and Manchester. The tender period concluded on 13th March 2019, and the contract is expected to run for 12 months, starting from 31st March 2019. The total value of this framework is £100,000, with individual call-offs likely to be under £10,000. The procurement method is an open procedure suitable for small and micro businesses.

This tender presents a significant opportunity for SMEs specialising in organisational development, coaching, and cultural transformation to engage with one of the UK's major government departments. Companies with expertise in behavioural change, stakeholder engagement, and customer journey mapping would be particularly well-positioned to compete. With requirements structured in a way that supports SMEs, this framework offers a chance for smaller businesses to collaborate and secure contracts that contribute to their growth and development.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

HR OD Expert Services

Notice Description

HM Revenue & Customs (HMRC) are setting up a framework of multiple Service Providers for 'Culture, Values and Behavioural Change Delivery Services'. Upon request the Service Providers will be required to work alongside HMRC Staff based in London, Nottingham and Manchester, in the development and implementation of an organisational plan, which will change the organisational design of HMRC along with its culture and values. HMRC are therefore seeking Service Providers with Culture, Values and Behavioural change expertise relating to; coaching and support in transferring skills to HMRC colleagues; communication and stakeholder engagement; and customer journey road mapping, to help create a customer centered culture. This requirement is a refresh of the existing framework previously advertised tender reference 1710-PSCR-SR65976229 HR OD Support Services Phase 3 to meet our ongoing requirement of expert support. The requirements for this framework (Phase 3) are of a size that will adequately allow SMEs to bid as part of a single lot format. In addition the overall value of the framework is PS100k and it is likely that individual 'Call Offs' from the framework will be of a value of less than PS10k and therefore the framework will be most suited to SME and Micro businesses. The intention is to run the Framework for a 12 month period. Additional information: HMRC use a HMRC version of the eSourcing tool SAP Ariba. - If you have already registered on the HMRC instance of SAP Ariba, please email "e.procurement@hmrc.gov.uk" with the following information: - The contract title shown in Section II - along with the reference "SR172953090" - Your organisation's HMRC SAP Ariba account ID: AN. If you have not registered please see Ariba Registration Instructions in the attached guidance. This tender event will close on 13.03.2019, therefore online questionnaires must be fully completed no later than 15:00pm on this date. Expressions of interest not containing the requested information may be rejected. All communications shall be in English.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ec49fa6e-6ba0-4e64-b63e-b8ace93b2866
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e7350257-fa2d-45e2-a00d-276beafe62c0
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79996000 - Business organisation services

Notice Value(s)

Tender Value
£100,000 £100K-£500K
Lots Value
Not specified
Awards Value
£100,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
22 May 20196 years ago
Submission Deadline
13 Mar 2019Expired
Future Notice Date
Not specified
Award Date
13 Apr 20196 years ago
Contract Period
14 Apr 2019 - 14 Apr 2020 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Aman Kang
Contact Email
amandip.kang@hmrc.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
SALFORD
Postcode
M60 9LA
Post Town
Manchester
Country
England

Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD34 Greater Manchester South West
Delivery Location
Not specified

Local Authority
Salford
Electoral Ward
Ordsall
Westminster Constituency
Salford

Supplier Information

Number of Suppliers
4
Supplier Names

CM2 CONSULTING

METALOGUE CONSULTING

NORTHERN LIGHTS LEARNING AND SOLUTIONS

REALWORLD HR

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-ec49fa6e-6ba0-4e64-b63e-b8ace93b2866-2019-05-22T10:20:10+01:00",
    "date": "2019-05-22T10:20:10+01:00",
    "ocid": "ocds-b5fd17-ec49fa6e-6ba0-4e64-b63e-b8ace93b2866",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "SR172953090",
        "title": "HR OD Expert Services",
        "description": "HM Revenue & Customs (HMRC) are setting up a framework of multiple Service Providers for 'Culture, Values and Behavioural Change Delivery Services'. Upon request the Service Providers will be required to work alongside HMRC Staff based in London, Nottingham and Manchester, in the development and implementation of an organisational plan, which will change the organisational design of HMRC along with its culture and values. HMRC are therefore seeking Service Providers with Culture, Values and Behavioural change expertise relating to; coaching and support in transferring skills to HMRC colleagues; communication and stakeholder engagement; and customer journey road mapping, to help create a customer centered culture. This requirement is a refresh of the existing framework previously advertised tender reference 1710-PSCR-SR65976229 HR OD Support Services Phase 3 to meet our ongoing requirement of expert support. The requirements for this framework (Phase 3) are of a size that will adequately allow SMEs to bid as part of a single lot format. In addition the overall value of the framework is PS100k and it is likely that individual 'Call Offs' from the framework will be of a value of less than PS10k and therefore the framework will be most suited to SME and Micro businesses. The intention is to run the Framework for a 12 month period. Additional information: HMRC use a HMRC version of the eSourcing tool SAP Ariba. - If you have already registered on the HMRC instance of SAP Ariba, please email \"e.procurement@hmrc.gov.uk\" with the following information: - The contract title shown in Section II - along with the reference \"SR172953090\" - Your organisation's HMRC SAP Ariba account ID: AN. If you have not registered please see Ariba Registration Instructions in the attached guidance. This tender event will close on 13.03.2019, therefore online questionnaires must be fully completed no later than 15:00pm on this date. Expressions of interest not containing the requested information may be rejected. All communications shall be in English.",
        "datePublished": "2019-02-19T15:50:13Z",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "79996000",
            "description": "Business organisation services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    },
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    },
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "minValue": {
            "amount": 10000,
            "currency": "GBP"
        },
        "value": {
            "amount": 100000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure (below threshold)",
        "tenderPeriod": {
            "endDate": "2019-03-13T23:59:59Z"
        },
        "contractPeriod": {
            "startDate": "2019-03-31T00:00:00Z",
            "endDate": "2020-03-30T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/1a4f7bff-0e00-4fec-8dca-b26ed5dafdf2",
                "datePublished": "2019-02-25T13:59:26Z",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "documentType": "tenderNotice",
                "description": "SAP Ariba Registration Instructions",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/3e204866-ae9b-4394-a083-9dbb0f62202b",
                "format": "application/pdf"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-GOR-D25",
            "name": "H M Revenue & Customs",
            "identifier": {
                "legalName": "H M Revenue & Customs",
                "scheme": "GB-GOR",
                "id": "D25"
            },
            "address": {
                "streetAddress": "Ralli Quays, 3 Stanley Street",
                "locality": "Salford",
                "postalCode": "M60 9LA",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Aman Kang",
                "email": "amandip.kang@hmrc.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-06967745",
            "name": "CM2 Consulting UK Ltd.",
            "identifier": {
                "legalName": "CM2 Consulting UK Ltd.",
                "scheme": "GB-COH",
                "id": "06967745"
            },
            "address": {
                "streetAddress": "31 Florence Road West Bridgford Nottingham NG2 5HR"
            },
            "details": {
                "scale": "sme",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        },
        {
            "id": "GB-COH-06719845",
            "name": "Northern Lights Learning and Solutions",
            "identifier": {
                "legalName": "Northern Lights Learning and Solutions",
                "scheme": "GB-COH",
                "id": "06719845"
            },
            "address": {
                "streetAddress": "80 Ashland Road Sheffield S7 1RJ"
            },
            "details": {
                "scale": "sme",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        },
        {
            "id": "GB-COH-OC413803",
            "name": "Metalogue Consulting LLP",
            "identifier": {
                "legalName": "Metalogue Consulting LLP",
                "scheme": "GB-COH",
                "id": "OC413803"
            },
            "address": {
                "streetAddress": "201 Haverstock Hill London NW3 4QG."
            },
            "details": {
                "scale": "sme",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        },
        {
            "id": "GB-COH-06599715",
            "name": "RealWorld HR Limited",
            "identifier": {
                "legalName": "RealWorld HR Limited",
                "scheme": "GB-COH",
                "id": "06599715"
            },
            "address": {
                "streetAddress": "Bridge End House Waterfoot Rossendale BB4 7AW"
            },
            "details": {
                "scale": "sme",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-GOR-D25",
        "name": "H M Revenue & Customs"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-ec49fa6e-6ba0-4e64-b63e-b8ace93b2866-1",
            "status": "active",
            "date": "2019-04-14T00:00:00+01:00",
            "datePublished": "2019-05-22T10:20:10+01:00",
            "value": {
                "amount": 100000,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-06967745",
                    "name": "CM2 Consulting UK Ltd."
                },
                {
                    "id": "GB-COH-06719845",
                    "name": "Northern Lights Learning and Solutions"
                },
                {
                    "id": "GB-COH-OC413803",
                    "name": "Metalogue Consulting LLP"
                },
                {
                    "id": "GB-COH-06599715",
                    "name": "RealWorld HR Limited"
                }
            ],
            "contractPeriod": {
                "startDate": "2019-04-15T00:00:00+01:00",
                "endDate": "2020-04-14T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/e7350257-fa2d-45e2-a00d-276beafe62c0",
                    "datePublished": "2019-05-22T10:20:10+01:00",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "documentType": "tenderNotice",
                    "description": "SAP Ariba Registration Instructions",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/3e204866-ae9b-4394-a083-9dbb0f62202b",
                    "format": "application/pdf"
                }
            ]
        }
    ]
}