Award

Provision of ITSM HelpDesk Solution (Zendesk)

CROWN COMMERCIAL SERVICE

This public procurement record has 3 releases in its history.

AwardUpdate

03 May 2023 at 14:18

Award Notice
AwardUpdate

15 Nov 2022 at 11:03

Award Notice
Award

31 Oct 2022 at 16:20

Award Notice
Summary of the contracting process

The Crown Commercial Service has awarded a contract for the Provision of ITSM HelpDesk Solution (Zendesk) to ZENDSK UK LIMITED. The procurement stage was completed, and the contract value is £95,619.29 GBP. The tender was conducted via the G-Cloud framework, with a tender period ending on 29th October 2021 and a contract period running from 30th October 2021 to 29th October 2023, covering locations in the United Kingdom and its dependencies.

This contract presents an opportunity for businesses providing helpdesk services to engage with the Crown Commercial Service and potentially expand their operations. Companies experienced in providing ITSM Help Desk Solutions, especially those familiar with the G-Cloud procurement method and the services industry category, would be well-suited to compete for similar tenders in the future.

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Notice Information

Notice Title

Provision of ITSM HelpDesk Solution (Zendesk)

Notice Description

DDS Service Management Support Team requires an ITSM Help Desk Solution.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ec8b8a24-68fd-497c-b4f9-849d2db88b13
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/eb28f946-02b1-46a1-89aa-99ba5b8ade23
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other - G-Cloud
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72253100 - Helpdesk services

Notice Value(s)

Tender Value
£95,619 Under £100K
Lots Value
Not specified
Awards Value
£95,619 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
3 May 20232 years ago
Submission Deadline
28 Oct 2021Expired
Future Notice Date
Not specified
Award Date
26 Oct 20223 years ago
Contract Period
29 Oct 2021 - 29 Oct 2023 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CROWN COMMERCIAL SERVICE
Contact Name
Crown Commercial Service on behalf of Crown Commercial Service : Cabinet Office
Contact Email
supplier@crowncommercial.gov.uk
Contact Phone
3450103503

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified
Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

ZENDESK

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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