Award

Full CRM Service

UNIVERSITY OF SALFORD(THE)

This public procurement record has 1 release in its history.

Award

26 Feb 2025 at 15:03

Summary of the contracting process

The University of Salford has awarded a contract for a full-service Customer Relationship Management (CRM) system, which encompasses email contact systems, payment processing, and eLearning/training services for their Alumni, Philanthropy, and Supporter Engagement team. The contract falls under the "Software package and information systems" industry category and will be implemented at their Salford campus in England. The award was finalised on 26th February 2025, with the contract period spanning from 23rd February 2025 to 22nd February 2028. The procurement process was conducted using an open procedure that fell below the financial threshold and was particularly suited for small and medium-sized enterprises (SMEs). The award was valued at £153,953.77.

This tender presents a significant business growth opportunity for companies specialising in CRM solutions, particularly those with capabilities in integrated email, payment, and eLearning systems. The open procurement method provided a level playing field for SMEs, making it an excellent opportunity for smaller tech firms to compete against larger entities. The successful bidder, Blackbaud Europe Ltd, exemplifies the type of established company in this space. Firms looking to expand their footprint in the higher education and non-profit sectors would find similar tenders advantageous for scaling their business and showcasing their expertise in comprehensive CRM services.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

Full CRM Service

Notice Description

Award Noitce for full-service CRM (including email contact system, payment processing, and eLearning / training) which is used in our Alumni, Philanthropy and Supporter Engagement team.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ecbf504e-cb64-4cdd-ae81-b53d71f9e70f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9e6e5482-81de-46b2-8b1c-55af7c85a53c
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£153,953 £100K-£500K
Lots Value
Not specified
Awards Value
£153,953 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
26 Feb 202512 months ago
Submission Deadline
20 Feb 2025Expired
Future Notice Date
Not specified
Award Date
26 Feb 202512 months ago
Contract Period
23 Feb 2025 - 22 Feb 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
UNIVERSITY OF SALFORD(THE)
Contact Name
Not specified
Contact Email
d.horsfield2@salford.ac.uk
Contact Phone
0161 295 5000

Buyer Location

Locality
SALFORD
Postcode
M5 4WT
Post Town
Manchester
Country
England

Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD34 Greater Manchester South West
Delivery Location
Not specified

Local Authority
Salford
Electoral Ward
Ordsall
Westminster Constituency
Salford

Supplier Information

Number of Suppliers
1
Supplier Name

BLACKBAUD EUROPE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-ecbf504e-cb64-4cdd-ae81-b53d71f9e70f-2025-02-26T15:03:16Z",
    "date": "2025-02-26T15:03:16Z",
    "ocid": "ocds-b5fd17-ecbf504e-cb64-4cdd-ae81-b53d71f9e70f",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "UoS/DH/24/25/QTR3/Full CRM Service",
        "title": "Full CRM Service",
        "description": "Award Noitce for full-service CRM (including email contact system, payment processing, and eLearning / training) which is used in our Alumni, Philanthropy and Supporter Engagement team.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "48000000",
            "description": "Software package and information systems"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "M54WT"
                    }
                ]
            }
        ],
        "value": {
            "amount": 153953.77,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure (below threshold)",
        "tenderPeriod": {
            "endDate": "2025-02-20T12:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2025-02-23T00:00:00Z",
            "endDate": "2028-02-22T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "goods"
    },
    "parties": [
        {
            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/DN5j3cN6",
            "name": "UNIVERSITY OF SALFORD(THE)",
            "identifier": {
                "legalName": "UNIVERSITY OF SALFORD(THE)",
                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/DN5j3cN6"
            },
            "address": {
                "streetAddress": "The Old Fire Station",
                "locality": "SALFORD",
                "postalCode": "M54WT",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "D.horsfield2@salford.ac.uk",
                "telephone": "0161 295 5000"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-SC212593",
            "name": "Blackbaud Europe Ltd",
            "identifier": {
                "legalName": "Blackbaud Europe Ltd",
                "scheme": "GB-COH",
                "id": "SC212593"
            },
            "address": {
                "streetAddress": "Glasgow, Scotland, G2 1AL"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/DN5j3cN6",
        "name": "UNIVERSITY OF SALFORD(THE)"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-ecbf504e-cb64-4cdd-ae81-b53d71f9e70f-1",
            "status": "active",
            "date": "2025-02-26T00:00:00Z",
            "datePublished": "2025-02-26T15:03:16Z",
            "value": {
                "amount": 153953.77,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-SC212593",
                    "name": "Blackbaud Europe Ltd"
                }
            ],
            "contractPeriod": {
                "startDate": "2025-02-23T00:00:00Z",
                "endDate": "2028-02-22T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/9e6e5482-81de-46b2-8b1c-55af7c85a53c",
                    "datePublished": "2025-02-26T15:03:16Z",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}