Award

Service Now Advisory Service (CSDM)

DEPARTMENT FOR WORK AND PENSIONS

This public procurement record has 1 release in its history.

Award

27 Oct 2025 at 10:17

Award Notice
Summary of the contracting process

The Department for Work and Pensions (DWP) recently completed a procurement process for a ServiceNow Advisory Service, awarded under the G Cloud 14 framework. This procurement falls under the IT software development services industry category and took place in North West, United Kingdom. The process was at the award stage as of 27th October 2025. The selective procurement was managed through a call-off from a framework agreement with a contract value of £540,000. The contract began on 6th October 2025 and is set to end on 31st March 2026.

This procurement presents significant business growth opportunities, particularly for IT service providers with expertise in software development services. SMEs and voluntary, community, and social enterprises (VCSEs) are deemed suitable for this tender, suggesting a window for smaller and community-focused businesses to collaborate and expand their service offerings by leveraging public contracts like the one awarded to Computacenter (UK) Ltd. Engaging in such contracts can enhance business portfolios and provide avenues for future ventures in public sector IT development.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Service Now Advisory Service (CSDM)

Notice Description

Awarded under G Cloud 14 to develop DWP ServiceNow platform

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ed17872f-5ca5-4fc3-b5cd-a787460f3d99
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/54d52073-3d84-4900-930d-23fb257a6cfc
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72212517 - IT software development services

Notice Value(s)

Tender Value
£540,000 £500K-£1M
Lots Value
Not specified
Awards Value
£540,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
27 Oct 20253 months ago
Submission Deadline
12 Sep 2025Expired
Future Notice Date
Not specified
Award Date
30 Sep 20254 months ago
Contract Period
5 Oct 2025 - 31 Mar 2026 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR WORK AND PENSIONS
Contact Name
DWP DW Commercial Team
Contact Email
ed.desktopbag@dwp.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
BLACKPOOL
Postcode
FY4 5ES
Post Town
Blackpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD4 Lancashire
Small Region (ITL 3)
TLD42 Blackpool
Delivery Location
TLD North West (England)
Local Authority
Blackpool
Electoral Ward
Stanley
Westminster Constituency
Blackpool South

Supplier Information

Number of Suppliers
1
Supplier Name

COMPUTACENTER (UK

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-ed17872f-5ca5-4fc3-b5cd-a787460f3d99-2025-10-27T10:17:24Z",
    "date": "2025-10-27T10:17:24Z",
    "ocid": "ocds-b5fd17-ed17872f-5ca5-4fc3-b5cd-a787460f3d99",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "CF-0005700DQH00000FUqLV2A1",
        "title": "Service Now Advisory Service (CSDM)",
        "description": "Awarded under G Cloud 14 to develop DWP ServiceNow platform",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72212517",
            "description": "IT software development services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "fy4 5ES"
                    },
                    {
                        "region": "North West",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "minValue": {
            "amount": 389000,
            "currency": "GBP"
        },
        "value": {
            "amount": 540000,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2025-09-12T12:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2025-10-06T00:00:00+01:00",
            "endDate": "2026-03-31T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": true
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-326789",
            "name": "Department for Work and Pensions",
            "identifier": {
                "legalName": "Department for Work and Pensions"
            },
            "address": {
                "streetAddress": "Peel Park Control Centre",
                "locality": "Blackpool",
                "postalCode": "FY4 5ES",
                "countryName": "GB"
            },
            "contactPoint": {
                "name": "DWP DW Commercial Team",
                "email": "ed.desktopbag@dwp.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-326790",
            "name": "Computacenter (UK) Ltd",
            "identifier": {
                "legalName": "Computacenter (UK) Ltd"
            },
            "address": {
                "streetAddress": "Hatfield Business Park, Hatfield, AL10 9TW"
            },
            "details": {
                "scale": "large"
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-326789",
        "name": "Department for Work and Pensions"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-ed17872f-5ca5-4fc3-b5cd-a787460f3d99-1",
            "status": "active",
            "date": "2025-10-01T00:00:00+01:00",
            "datePublished": "2025-10-27T10:17:24Z",
            "value": {
                "amount": 540000,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-326790",
                    "name": "Computacenter (UK) Ltd"
                }
            ],
            "contractPeriod": {
                "startDate": "2025-10-06T00:00:00+01:00",
                "endDate": "2026-03-31T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/54d52073-3d84-4900-930d-23fb257a6cfc",
                    "datePublished": "2025-10-27T10:17:24Z",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}