Award

FHPP00077- Out of Hours Call Handling Services

FUTURES HOUSING GROUP

This public procurement record has 2 releases in its history.

Award

24 May 2024 at 09:38

Award Notice
Tender

08 Jan 2024 at 11:33

Tender Notice
Summary of the contracting process

The Futures Housing Group has awarded a contract for Out of Hours Call Handling Services with a total value of £160,000. The procurement process was an open procedure, and the contract period will start on June 1, 2024, and end on May 31, 2027. The buying organisation for this contract was the Futures Housing Group, based in Castle Donnington, England. The contract was awarded on May 1, 2024, with the contract start date of May 29, 2024.

This tender for Out of Hours Call Handling Services offers opportunities for small and medium enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations. Businesses in the call centre services industry category located in the United Kingdom would be well-suited to compete for this contract. The contract period spans for three years, providing stability and growth potential for successful bidders.

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Notice Information

Notice Title

FHPP00077- Out of Hours Call Handling Services

Notice Description

Out of Hours Call Handling Services

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ed7eece9-86f5-4830-9196-049fb2a1cbd2
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/74cb8aa5-4751-4e04-b782-441c28f3e285
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£160,000 £100K-£500K
Lots Value
Not specified
Awards Value
£160,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
24 May 20241 years ago
Submission Deadline
9 Feb 2024Expired
Future Notice Date
Not specified
Award Date
30 Apr 20241 years ago
Contract Period
28 May 2024 - 31 May 2027 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
FUTURES HOUSING GROUP
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CASTLE DONNINGTON
Postcode
DE74 2SA
Post Town
Derby
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF22 Leicestershire CC and Rutland
Delivery Location
Not specified
Local Authority
North West Leicestershire
Electoral Ward
Daleacre Hill
Westminster Constituency
North West Leicestershire

Supplier Information

Number of Suppliers
1
Supplier Name

CAREIUM

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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