Award

Universal Credit Targeted Case Review Resource Augmentation

DEPARTMENT FOR WORK AND PENSIONS

This public procurement record has 1 release in its history.

Award

12 Jul 2024 at 10:14

Award Notice
Summary of the contracting process

The Department for Work and Pensions has awarded a contract for Universal Credit Targeted Case Review Resource Augmentation to Teleperformance Limited. The contract is valued at approximately £694 million and has a contract period from 20th June 2024 to 19th June 2028. The procurement method used was selective, with call-off from a framework agreement. The deadline for tender submissions was 29th January 2024. The industry categories involved are business services and office-support services.

This tender presents an opportunity for businesses in the service industry, particularly those with expertise in law, consulting, recruitment, and office-support services. Companies with large-scale operations and experience in providing augmented resources for review and assessment activities would be well-suited to compete. The tender aims to deliver savings, detect errors and potential fraud, and contribute to reducing fraud and error levels in Universal Credit claims, providing value to taxpayers and informing future policy decisions.

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Notice Information

Notice Title

Universal Credit Targeted Case Review Resource Augmentation

Notice Description

This contract is to provide augmented resource to undertake Universal Credit case reviews. The supplier shall provide agents from the supplier staff to augment DWP's Universal Credit claim review team by establishing and operating a parallel claim review service with responsibilities limited to clerical and assessment activities to deliver savings, detect error and potential fraud in Universal Credit payments to reduce proportion of cases that are being paid incorrectly. Deliver value to the taxpayer and reduce the Monetary Value of Fraud & Error (MVFE) and provide evidence that informs future policy decision that target reducing the level of error entering the Universal Credit caseload and provide data that helps detect cases with fraud or error more quickly and accurately. Contribute to reducing the levels of fraud and error in Universal Credit claims to mitigate the reputational risk to DWP and the broader benefit system by reducing the levels of fraud and error. The Supplier has been awarded an initial 4 year contract, potentially valued, as advertised in the ITT document, at up to approximately PS430m with options and extensions potentially increasing the total value to approximately PS694m. The current indicative value of the contract based on prices tendered in the winning tender, is PS368m, rising to PS632m with all extensions and options.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ee26edcc-2611-46ef-bee0-0d6f8908e9cb
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ff9878d6-031a-44a9-8b1e-53c703508d49
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

79500000 - Office-support services

Notice Value(s)

Tender Value
£694,000,000 £100M-£1B
Lots Value
Not specified
Awards Value
£694,000,000 £100M-£1B
Contracts Value
Not specified

Notice Dates

Publication Date
12 Jul 20241 years ago
Submission Deadline
29 Jan 2024Expired
Future Notice Date
Not specified
Award Date
18 Jun 20241 years ago
Contract Period
19 Jun 2024 - 19 Jun 2028 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR WORK AND PENSIONS
Contact Name
Not specified
Contact Email
uctcrra.commercialteam@dwp.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
BLACKPOOL
Postcode
FY4 5ES
Post Town
Blackpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD4 Lancashire
Small Region (ITL 3)
TLD42 Blackpool
Delivery Location
Not specified
Local Authority
Blackpool
Electoral Ward
Stanley
Westminster Constituency
Blackpool South

Supplier Information

Number of Suppliers
1
Supplier Name

TELEPERFORMANCE

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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