Award

Temporary Call Routing Service

STUDENT LOANS COMPANY LIMITED

This public procurement record has 1 release in its history.

Award

28 Oct 2020 at 12:41

Award Notice
Summary of the contracting process

The Student Loans Company Limited, located in Glasgow, undertook a public procurement process to secure a Temporary Call Routing Service, primarily related to IP telephone services due to the COVID-19 emergency. The procurement was executed through a direct method classified as a single tender action, with the contract valued at £90,000. The tender period concluded on 12th April 2020, and the resulting contract commenced on 13th April 2020, concluding on 12th October 2020. The award notice was published on 28th October 2020, indicating the completion of this procurement cycle.

This tender presents significant opportunities for businesses that specialise in telephone services and call centre operations, especially those equipped to offer solutions under pandemic-affected circumstances. Companies that can efficiently deliver remote operational support, such as cloud-based telecommunication services or innovative call routing technology, would be well-positioned to engage in similar future tenders. With enhanced demand for flexible communication services, this sector opens pathways for growth and partnership opportunities, particularly for agile firms ready to adapt to the evolving market landscape.

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Notice Information

Notice Title

Temporary Call Routing Service

Notice Description

Due to COVID 19 emergency, SLC require to set up a temporary call routing services to enable the establishment of an operational call centre facility with agents working from home.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ee4b010e-d01f-431d-836c-2e33797d30bd
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/91827cf7-606a-4316-b5e8-2e27a9c6b5e0
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Single tender action (below threshold)
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64215000 - IP telephone services

Notice Value(s)

Tender Value
£90,000 Under £100K
Lots Value
Not specified
Awards Value
£90,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
28 Oct 20205 years ago
Submission Deadline
12 Apr 2020Expired
Future Notice Date
Not specified
Award Date
11 Apr 20205 years ago
Contract Period
12 Apr 2020 - 12 Oct 2020 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
STUDENT LOANS COMPANY LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLASGOW
Postcode
G2 7JD
Post Town
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
Not specified
Local Authority
Glasgow City
Electoral Ward
Anderston/City/Yorkhill
Westminster Constituency
Glasgow North

Supplier Information

Number of Suppliers
1
Supplier Name

SABIO

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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