Tender

Call Handling Service Bureau

THE CIVIL AVIATION AUTHORITY

This public procurement record has 1 release in its history.

Tender

25 May 2020 at 14:00

Summary of the contracting process

The Civil Aviation Authority is seeking tenders for a Call Handling Service Bureau specifically for the aviation sector. This procurement falls under the services category, classified as a call centre (CPV code: 79512000). The tender process is currently active, with submissions required by 21st July 2020, and the contract period is set to start on 1st March 2021, lasting until 29th February 2024. This opportunity is available across various locations, including the United Kingdom, British Overseas Territories, and Europe.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) specialised in call centre services, offering them a chance to collaborate with a key governmental authority in the aviation sector. Businesses that can provide efficient call handling solutions and demonstrate experience in managing customer interaction within high-demand environments will be particularly well-suited to compete effectively for this contract.

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Notice Title

Call Handling Service Bureau

Notice Description

Call Handling Service Bureau- Aviation

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-eef1fa05-b760-4b24-a30f-a000767d7bcc
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/0f837be0-da28-4202-aa7f-83e87343d801
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
25 May 20205 years ago
Submission Deadline
21 Jul 2020Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Mar 2021 - 29 Feb 2024 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
THE CIVIL AVIATION AUTHORITY
Contact Name
Not specified
Contact Email
jacqueline.hollister@caa.co.uk
Contact Phone
+443301382584

Buyer Location

Locality
CRAWLEY
Postcode
RH6 0YR
Post Town
Redhill
Country
England

Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ28 West Sussex (North East)
Delivery Location
Not specified

Local Authority
Crawley
Electoral Ward
Langley Green & Tushmore
Westminster Constituency
Crawley

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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