Award

Provision of Contact Centre as a Service Next Generation

GOVERNMENT COMMERCIAL AGENCY

This public procurement record has 1 release in its history.

Award

06 May 2026 at 13:48

Award Notice
Summary of the contracting process

The Government Commercial Agency has awarded a contract titled "Provision of Contact Centre as a Service Next Generation" to VODAFONE LIMITED. This procurement falls under the industry category of information technology services, specifically focusing on fully managed cloud contact centre voice services. The contract, valued at GBP 3,136,949.80, encompasses a broad geographic reach including various regions across the United Kingdom such as London, the North West, and Wales, as well as extending to the Isle of Man, Guernsey, and Jersey. This contract awards stage, dated 6 May 2026, follows a tender process initiated on 1 April 2026 with a contract period running until 31 March 2029. The procurement method used was selective, via a call-off from a framework agreement, ensuring a streamlined and competitive selection process.

This opportunity can significantly contribute to business growth, especially for large enterprises like VODAFONE LIMITED that are capable of delivering comprehensive IT services across multiple locations. Businesses with robust infrastructure in cloud solutions, especially those geared towards enhancing customer service experiences, would have found this tender particularly well-suited to their capabilities. Although centred on large-scale operations, the contract provides substantial room for innovation and scalability, offering wide-ranging implications for companies looking to expand their footprint in the public sector's IT landscape. The Government Commercial Agency, in collaboration with the Department for Transport, underscores the strategic importance of such services in enhancing public communication technologies.

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Notice Information

Notice Title

Provision of Contact Centre as a Service Next Generation

Notice Description

Requirement for fully managed and featured Cloud Contract Centre voice services

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ef53a54f-1c9a-431a-b6b7-f8431cf2d6e5
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ee92f8c0-4e97-4b5b-af77-05168e61c77e
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
£3,136,949 £1M-£10M
Lots Value
Not specified
Awards Value
£3,136,949 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
6 May 20261 weeks ago
Submission Deadline
14 Jul 2025Expired
Future Notice Date
Not specified
Award Date
31 Mar 20261 months ago
Contract Period
31 Mar 2026 - 31 Mar 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
GOVERNMENT COMMERCIAL AGENCY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales, TLM Scotland, TLN Northern Ireland
Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

VODAFONE

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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