Award

CO - ICT Support Desk services contract

CROWN COMMERCIAL SERVICE

This public procurement record has 1 release in its history.

Award

21 Aug 2018 at 16:56

Award Notice
Summary of the contracting process

The Cabinet Office has awarded a contract for ICT Support Desk services, primarily aimed at providing high-level user support and system maintenance. This contract, valued at £287,110, is part of a call-off from the CCS G-Cloud 9 framework and falls under the IT services sector (CPV code 72000000). The contract is currently active, having commenced on 1st April 2018 and set to conclude on 31st March 2020. Key procurement activities included a selective procurement method, with the tender process completing on 22nd December 2017.

This awarded tender presents significant opportunities for Small and Medium Enterprises (SMEs) specialising in IT services, particularly those that offer consulting, software development, and support solutions. Businesses focusing on providing cloud-based service support and technical assistance would be well-positioned to compete for similar future tenders, especially given the ongoing need for efficient user support within government operations.

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Notice Information

Notice Title

CO - ICT Support Desk services contract

Notice Description

This contract has already been awarded and is published for transparency purposes. The Cabinet Office supports the Prime Minister and ensures the effective running of government. It is also the corporate headquarters for government, in partnership with HM Treasury, and takes the lead in certain critical policy areas. The 'Help Desk Service' provides high level user support, system maintenance and fault and analytical reporting functionality for the Cabinet Office Cloud based RD product.The contract is a call-off from the CCS G-Cloud 9 framework ref RM1557ix.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ef72c94e-ec4c-418f-bca1-ccae2128a584
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/88b92027-9c60-4ea6-9a22-add0f9895d7b
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£287,110 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
21 Aug 20187 years ago
Submission Deadline
22 Dec 2017Expired
Future Notice Date
Not specified
Award Date
28 Dec 20178 years ago
Contract Period
31 Mar 2018 - 31 Mar 2020 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CROWN COMMERCIAL SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified
Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

RESILIENCE PLANNING SOLUTIONS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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