Award

Customer Engagement Platform 2026

WIRRAL BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Award

14 May 2026 at 16:10

Award Notice
Summary of the contracting process

Wirral Borough Council has completed the procurement process for the "Customer Engagement Platform 2026" under the IT services sector, specifically classified under consulting, software development, Internet, and support, with CPV code 72000000. The project is located in England, United Kingdom, and carries an award value of GBP 113,960. The procurement occurred via Crown Commercial Services G Cloud 14, specifically Lot 2, and the contracting process has advanced to the award stage. This contract spans from 22nd April 2026 to 21st April 2027, with the award notice published on 14th May 2026.

This procurement opens opportunities for businesses specialising in IT consulting and software development, particularly those capable of delivering comprehensive customer engagement solutions. Although the awarded supplier is GRANICUS-FIRMSTEP Ltd, SMEs with a strong footing in IT services would find this and similar tenders beneficial for expanding their portfolio and securing governmental contracts. The procurement method, part of a broader G Cloud initiative, may provide consistent public sector engagement opportunities, offering reliable growth prospects for service providers in the technology sector.

Find more tenders on our Open Data Platform.
How relevant is this notice?

Notice Information

Notice Title

Customer Engagement Platform 2026

Notice Description

Customer Engagement Platform 2026 Additional information: award via Crown Commercial Services G Cloud 14 - RM1557.14 - Lot 2

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f16a0e11-e2b2-47f0-a398-823f97a6dc42
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/6e56a790-dea7-4725-a752-8b00bd68b65f
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£113,960 £100K-£500K
Lots Value
Not specified
Awards Value
£113,960 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
14 May 20263 weeks ago
Submission Deadline
20 Apr 2026Expired
Future Notice Date
Not specified
Award Date
19 Apr 20261 months ago
Contract Period
21 Apr 2026 - 21 Apr 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WIRRAL BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRKENHEAD
Postcode
CH41 2AB
Post Town
Chester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD74 Wirral
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Wirral
Electoral Ward
Birkenhead and Tranmere
Westminster Constituency
Birkenhead

Supplier Information

Number of Suppliers
1
Supplier Name

GRANICUS-FIRMSTEP

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-f16a0e11-e2b2-47f0-a398-823f97a6dc42-2026-05-14T17:10:08+01:00",
    "date": "2026-05-14T17:10:08+01:00",
    "ocid": "ocds-b5fd17-f16a0e11-e2b2-47f0-a398-823f97a6dc42",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "WIRLC001-DN806694-17429255",
        "title": "Customer Engagement Platform 2026",
        "description": "Customer Engagement Platform 2026 Additional information: award via Crown Commercial Services G Cloud 14 - RM1557.14 - Lot 2",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72000000",
            "description": "IT services: consulting, software development, Internet and support"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "England",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 113960,
            "currency": "GBP"
        },
        "procurementMethodDetails": "Other -",
        "tenderPeriod": {
            "endDate": "2026-04-20T12:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2026-04-22T00:00:00+01:00",
            "endDate": "2027-04-21T23:59:59+01:00"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "goods"
    },
    "parties": [
        {
            "id": "GB-CFS-283655",
            "name": "Wirral Borough Council",
            "identifier": {
                "legalName": "Wirral Borough Council"
            },
            "address": {
                "streetAddress": "Mallory Building, 2 Alice Kerr Square",
                "locality": "Birkenhead",
                "postalCode": "CH41 2AB",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "Procurementcorporate@wirral.gov.uk",
                "telephone": "+44 1516062000"
            },
            "details": {
                "url": "http://www.wirral.gov.uk/"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-290003",
            "name": "GRANICUS-FIRMSTEP Ltd",
            "identifier": {
                "legalName": "GRANICUS-FIRMSTEP Ltd"
            },
            "address": {
                "streetAddress": "EC3R 6DP"
            },
            "details": {
                "scale": "sme",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-283655",
        "name": "Wirral Borough Council"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-f16a0e11-e2b2-47f0-a398-823f97a6dc42-1",
            "status": "active",
            "date": "2026-04-20T00:00:00+01:00",
            "datePublished": "2026-05-14T17:10:08+01:00",
            "value": {
                "amount": 113960,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-290003",
                    "name": "GRANICUS-FIRMSTEP Ltd"
                }
            ],
            "contractPeriod": {
                "startDate": "2026-04-22T00:00:00+01:00",
                "endDate": "2027-04-21T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/6e56a790-dea7-4725-a752-8b00bd68b65f",
                    "datePublished": "2026-05-14T17:10:08+01:00",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}