Award

Customer Services Telephony

ASTER GROUP LIMITED

This public procurement record has 1 release in its history.

Award

14 May 2024 at 14:21

Award Notice
Summary of the contracting process

The procurement process for the contract titled "Customer Services Telephony" has been completed by ASTER GROUP LIMITED. The contract, valued at £982,447.98 GBP, involves the provision of a cloud-based contact centre solution in the services industry category. The procurement method used was selective, with a call-off from a framework agreement. The tender period ended on December 29, 2023, and the contract period is set from January 1, 2024, to December 31, 2026. The procurement stage for this contract is an award.

This contract awarded to Ciptex Ltd by ASTER GROUP LIMITED offers business growth opportunities for companies in the telecommunications and professional services sector. Enterprises with experience in cloud-based solutions and contact centre services would be well-suited to compete for this opportunity. The contract has a substantial value and a significant contract period, providing a stable revenue stream for the winning supplier over the next few years.

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Notice Information

Notice Title

Customer Services Telephony

Notice Description

Award contract for the provision of a cloud-based contact centre solution and professional services.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f188b853-cdeb-4034-bf8d-2853fce29df6
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9c6c224a-7883-47c6-ac7e-2fc64f20588d
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342300 - Customer services

Notice Value(s)

Tender Value
£982,447 £500K-£1M
Lots Value
Not specified
Awards Value
£982,447 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
14 May 20241 years ago
Submission Deadline
29 Dec 2023Expired
Future Notice Date
Not specified
Award Date
1 Jan 20242 years ago
Contract Period
1 Jan 2024 - 31 Dec 2026 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ASTER GROUP LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DEVIZES
Postcode
SN10 2AZ
Post Town
Swindon
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK72 Wiltshire
Delivery Location
Not specified
Local Authority
Wiltshire
Electoral Ward
Urchfont & Bishops Cannings
Westminster Constituency
Melksham and Devizes

Supplier Information

Number of Suppliers
1
Supplier Name

CIPTEX

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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