Tender

Frontline Colleague App Platform, development, and support

NORTHERN TRAINS LIMITED

This public procurement record has 1 release in its history.

Tender

31 Jan 2024 at 16:20

Tender Notice
Summary of the contracting process

The procurement process is led by Northern Trains Limited, seeking services for the development and support of the Frontline Colleague App Platform. This tender falls under the information technology services category and involves an open procedure. The procurement deadline is set for 21st February 2024, with a contract period spanning from 30th April 2024 to 29th April 2027.

This opportunity suits businesses experienced in mobile app development and third-line support services. Northern Trains Limited aims to enable front-line colleagues to enhance customer service through a mobile app platform. Small and medium enterprises (SMEs) are particularly encouraged to participate in this procurement process to provide their expertise and resources for the specified project requirements.

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Notice Information

Notice Title

Frontline Colleague App Platform, development, and support

Notice Description

Northern Trains Limited (Northern) are looking for an experienced supplier to provide expertise and resource to enable Northern to implement a low code/no code mobile app development platform, develop release 1 of a mobile app to enable front-line colleagues provide quality customer service to Northern customers, and to provide ongoing third line support for the platform and app.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f19758f5-8628-461a-90d2-1c4012cdb9e6
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e04987b6-cabe-4864-82f6-87de18d05a66
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
£400,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
31 Jan 20242 years ago
Submission Deadline
21 Feb 2024Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
29 Apr 2024 - 29 Apr 2027 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NORTHERN TRAINS LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
YORK
Postcode
YO1 6JT
Post Town
York
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE2 North Yorkshire
Small Region (ITL 3)
TLE21 York
Delivery Location
Not specified
Local Authority
York
Electoral Ward
Micklegate
Westminster Constituency
York Central

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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