Award

Cloud Contact Centre Service G-cloud 11

OFSTED

This public procurement record has 1 release in its history.

Award

25 Nov 2020 at 11:07

Award Notice
Summary of the contracting process

The procurement process involves OFSTED, located in Manchester, which has awarded a contract for the "Cloud Contact Centre Service G-cloud 11" as a result of a selective tendering method. This contract, valued at £600,000, was awarded on 26th October 2020 and covers a service period from 1st November 2020 to 31st October 2022. The procurement is classified under the software package and information systems industry, and the tender period concluded on 22nd May 2020.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) specialising in cloud computing and customer service solutions. Businesses that offer innovative software products and have experience with contact centre technologies are particularly well-suited to engage with such contracts. The competitive nature of the contract allows SMEs to potentially expand their portfolios and customer bases by providing essential services in the public sector.

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Notice Information

Notice Title

Cloud Contact Centre Service G-cloud 11

Notice Description

Please note that this contract has already been awarded and that this contract is being published for transparency purposes only. Call Off from Framework Agreement G Cloud 11 This contract is for the provision of a cloud contact centre service

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f236668f-78f1-4181-847e-cc1614582973
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b5944bae-1300-4374-9ebf-6341c1d942b5
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£600,000 £500K-£1M
Lots Value
Not specified
Awards Value
£600,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
25 Nov 20205 years ago
Submission Deadline
21 May 2020Expired
Future Notice Date
Not specified
Award Date
26 Oct 20205 years ago
Contract Period
1 Nov 2020 - 31 Oct 2022 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
OFSTED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MANCHESTER
Postcode
M1 2WD
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Manchester
Electoral Ward
Piccadilly
Westminster Constituency
Manchester Central

Supplier Information

Number of Suppliers
1
Supplier Name

PUZZEL

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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