Award

Digital Engagement Platform

H M REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Award

09 Oct 2019 at 10:54

Award Notice
Summary of the contracting process

H M Revenue & Customs is seeking a supplier for the acquisition of a Digital Engagement Platform to enhance its customer engagement strategy. This tender, classified under software support services, was awarded on 18th September 2019, and the contract is set to run until 18th September 2020. The total value of the contract is £2,172,564, and the procurement method is selective, involving a call-off from a framework agreement. The procurement process was completed with the tender period concluding on 17th July 2019, with the primary business location being within the United Kingdom and associated territories.

This tender presents a valuable opportunity for technology firms specialising in software support, development, and implementation services. Businesses with expertise in digital engagement solutions, particularly those equipped to handle public sector needs, would be well-positioned to compete. Companies that can deliver innovative and scalable software solutions that facilitate enhanced customer interaction may find significant potential for growth through participation in similar public contracts.

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Notice Information

Notice Title

Digital Engagement Platform

Notice Description

Acquisition of a Digital Engagement Platform to support HMRC's customer engagement strategy

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f287cdb8-d5f6-4bc3-931e-3497a8c01183
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/852ad171-7ec9-4fb4-8938-f89bb95b1023
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72261000 - Software support services

72262000 - Software development services

72263000 - Software implementation services

Notice Value(s)

Tender Value
£2,172,564 £1M-£10M
Lots Value
Not specified
Awards Value
£2,172,564 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
9 Oct 20196 years ago
Submission Deadline
17 Jul 2019Expired
Future Notice Date
Not specified
Award Date
17 Sep 20196 years ago
Contract Period
18 Sep 2019 - 18 Sep 2020 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SALFORD
Postcode
M60 9AL
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
Not specified
Local Authority
Manchester
Electoral Ward
Deansgate
Westminster Constituency
Manchester Central

Supplier Information

Number of Suppliers
1
Supplier Name

NUANCE COMMUNICATIONS IRELAND

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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