Award

Call centre KPI review and benchmarking

OFSTED

This public procurement record has 1 release in its history.

Award

27 Sep 2022 at 11:18

Award Notice
Summary of the contracting process

The procurement process was completed by OFSTED, the buying organisation, related to a tender titled "Call centre KPI review and benchmarking" in the services industry category. The procurement method used was selective, involving the call-off from a framework agreement. The contract period is from January 17, 2022, to December 31, 2022, with the tender period ending on January 10, 2022, in the North West, United Kingdom.

This tender awarded to NAVIGATION PARTNERS LTD by OFSTED presents opportunities for businesses, particularly SMEs, in the call centre sector. Businesses with expertise in call centre operations and benchmarking can compete effectively in this tender. The contract value is £16,500, and the procurement stage is now in the award phase, offering a chance for growth and collaboration within the call centre service industry.

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Notice Information

Notice Title

Call centre KPI review and benchmarking

Notice Description

Call centre KPI review and benchmarking

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f2b0104b-aa30-4c49-8e89-a978bdb8a98a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2ee776c1-7503-4923-8584-5920759de357
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£16,500 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
27 Sep 20223 years ago
Submission Deadline
10 Jan 2022Expired
Future Notice Date
Not specified
Award Date
10 Jan 20224 years ago
Contract Period
17 Jan 2022 - 31 Dec 2022 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
OFSTED
Contact Name
Matthew Pitcher
Contact Email
matthew.pitcher@ofsted.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
MANCHESTER
Postcode
M1 2WD
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
TLD North West (England)
Local Authority
Manchester
Electoral Ward
Piccadilly
Westminster Constituency
Manchester Central

Supplier Information

Number of Suppliers
1
Supplier Name

NAVIGATION PARTNERS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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