Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

R6115B: ITSM Tooling

Tower Hamlets

This public procurement record has 1 release in its history.

Award

23 Oct 2026 at 13:17

Award Notice
Summary of the contracting process

Tower Hamlets procured a secure, modern IT service management software-as-a-service solution for its service desk operations. The system is intended to support service governance, reporting and continual improvement. This is a software and IT services requirement, with delivery in England. The buyer is Tower Hamlets, based in London. The requirement centres on providing an ITSM platform rather than a general-purpose IT project, and covers the operational service desk alongside the governance and performance functions that support it.

The procurement is complete and was awarded to Halo Service Solutions Ltd on 20 October 2026 through a direct award. The awarded contract value is £171,520. The contract period runs from 1 April 2027 to 31 March 2030. The procurement was identified as suitable for small and medium-sized enterprises. The stated tender submission deadline was 8 June 2026. No lots are set out. The published procurement information does not describe an evaluation weighting or scoring basis, so no comparison of price and quality criteria can be drawn from it. The awarded value and contract period relate to the selected supplier’s ITSM software service for Tower Hamlets.

For suppliers competing for a comparable Tower Hamlets requirement in future, the award demonstrates demand for a secure SaaS IT service management platform that can underpin day-to-day service desk operations as well as governance, reporting and continual improvement. A credible competitor would need to show that its service can meet those connected operational and management needs, not merely provide a helpdesk tool. The contract was awarded directly to an established software supplier, so evidence of a dependable, supportable ITSM service and the ability to deliver it for a public-sector buyer would be commercially relevant. The requirement was flagged as suitable for SMEs, indicating that businesses of that scale may be relevant competitors for this kind of focused software service.

How relevant is this notice?

Notice Information

Notice Title

R6115B: ITSM Tooling

Notice Description

This is to procure a secure, modern IT Service Management (ITSM) Software as a Service (SaaS) solution to support service desk operations, governance, reporting, and continual improvement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f354f423-d38e-434c-84a9-8c1abe2a0d5c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/12b8d6c8-4561-43f2-b169-eef4f489a5a3
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£171,520 £100K-£500K
Lots Value
Not specified
Awards Value
£171,520 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
23 Oct 20264 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
20 Oct 20261 weeks ago
Contract Period
1 Apr 2027 - 31 Mar 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Tower Hamlets
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E1 1BJ
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Tower Hamlets
Electoral Ward
Whitechapel
Westminster Constituency
Bethnal Green and Stepney

Supplier Information

Number of Suppliers
1
Supplier Name

Halo Service Solutions Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...