Award

Contact Centre Service Improvement

HOME OFFICE

This public procurement record has 1 release in its history.

Award

06 Oct 2022 at 12:15

Award Notice
Summary of the contracting process

The Home Office has awarded a contract for the "Contact Centre Service Improvement" project, aiming to enhance the capability and performance of HMPO contact centre services. The contract falls under the business and management consultancy and related services category, with a total value of £500,000. The procurement method was selective, involving a call-off from a framework agreement. The tender period ended on 2nd May 2022, and the contract period spanned from 23rd May 2022 to 5th August 2022. The buying organisation, Home Office, is based in Manchester, UK.

This tender presents an opportunity for businesses specialising in consultancy and related services to engage in the enhancement of contact centre capabilities. Small and medium enterprises (SMEs) are particularly encouraged to participate. The procurement process has reached the award stage, indicating a successful bid outcome by ERNST AND YOUNG LLP. Businesses with expertise in contact centre improvements and consultancy services are well-suited to compete for similar contracts in the future.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Contact Centre Service Improvement

Notice Description

Improvement in the capability and performance of the HMPO contact centre services

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f35e1ddf-5746-4464-94db-4fc234ee2a9a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/879294e3-0138-4f6d-a708-a6c22931827e
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79400000 - Business and management consultancy and related services

Notice Value(s)

Tender Value
£500,000 £500K-£1M
Lots Value
Not specified
Awards Value
£500,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
6 Oct 20223 years ago
Submission Deadline
2 May 2022Expired
Future Notice Date
Not specified
Award Date
21 May 20223 years ago
Contract Period
22 May 2022 - 5 Aug 2022 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HOME OFFICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MANCHESTER
Postcode
M5 3LZ
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD34 Greater Manchester South West
Delivery Location
Not specified
Local Authority
Salford
Electoral Ward
Quays
Westminster Constituency
Salford

Supplier Information

Number of Suppliers
1
Supplier Name

ERNST AND YOUNG

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-f35e1ddf-5746-4464-94db-4fc234ee2a9a-2022-10-06T13:15:50+01:00",
    "date": "2022-10-06T13:15:50+01:00",
    "ocid": "ocds-b5fd17-f35e1ddf-5746-4464-94db-4fc234ee2a9a",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "CF-0274000D58000000L5A4EAK1",
        "title": "Contact Centre Service Improvement",
        "description": "Improvement in the capability and performance of the HMPO contact centre services",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "79400000",
            "description": "Business and management consultancy and related services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "SE1 2AF"
                    },
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 500000,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2022-05-02T17:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2022-05-23T00:00:00+01:00",
            "endDate": "2022-08-05T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-221515",
            "name": "Home Office",
            "identifier": {
                "legalName": "Home Office"
            },
            "address": {
                "streetAddress": "Soapworks",
                "locality": "Manchester",
                "postalCode": "M5 3LZ",
                "countryName": "GB"
            },
            "contactPoint": {
                "name": "Mark Blackledge",
                "email": "mark.blackledge@homeoffice.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-144822",
            "name": "ERNST AND YOUNG LLP",
            "identifier": {
                "legalName": "ERNST AND YOUNG LLP"
            },
            "address": {
                "streetAddress": "1 More London Place, London, SE1 2AF SE1 2AF"
            },
            "details": {
                "scale": "large"
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-221515",
        "name": "Home Office"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-f35e1ddf-5746-4464-94db-4fc234ee2a9a-1",
            "status": "active",
            "date": "2022-05-22T00:00:00+01:00",
            "datePublished": "2022-10-06T13:15:50+01:00",
            "value": {
                "amount": 500000,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-144822",
                    "name": "ERNST AND YOUNG LLP"
                }
            ],
            "contractPeriod": {
                "startDate": "2022-05-23T00:00:00+01:00",
                "endDate": "2022-08-05T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/879294e3-0138-4f6d-a708-a6c22931827e",
                    "datePublished": "2022-10-06T13:15:50+01:00",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}