Award

Further Competition under Framework Agreement RM3808 Network Services 2 - Lot 13 Contact Centre Services

WYCHAVON DISTRICT COUNCIL

This public procurement record has 1 release in its history.

Award

27 Aug 2020 at 11:14

Award Notice
Summary of the contracting process

The Wychavon District Council has completed its procurement process for the tender titled "Further Competition under Framework Agreement RM3808 Network Services 2 - Lot 13 Contact Centre Services." This project, falling under the industry category of repair and maintenance services of line telephony equipment, focused on enhancing the existing Mitel telephone system and integrating it with Microsoft 365 for improved communication. The contract period commenced on 10th August 2020 and will run until 9th August 2022, with an overall value of £52,316. The procurement method used was classified as "Other," and the process involved a Further Competition under an established framework agreement. The tender period concluded on 27th July 2020.

This tender presents a valuable opportunity for businesses, especially those specialising in telecommunication services, IT support, and system integration, to grow by leveraging their expertise in maintaining and modernising telephone systems. Companies that are Mitel Gold Partners and Microsoft Silver Partners would be particularly well-suited to participate in future opportunities, aligning with the Council's aim to enhance the resilience and efficiency of their telephony systems. This project not only allows for direct service provision but also fosters relationships with a public sector buyer, potentially opening doors to further contracts and collaborations.

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Notice Information

Notice Title

Further Competition under Framework Agreement RM3808 Network Services 2 - Lot 13 Contact Centre Services

Notice Description

Wychavon District Council is inviting tenders in a Further Competition exercise . This invitation to tender is issued under CCS framework agreement RM3808 Lot 13 Contact Centre Services. The Council requires the successful provider to * Provide Support and maintenance for the existing Mitel telephone system * Review the existing telephone system and advise on how to improve resilience, efficiency and update/remove any areas of system no longer under support. *Provide expert advice on options for developing the telephony to meet the requirements of flexible and agile working. To allow staff working from all locations to be able to access telephony and be accessible by telephony wherever they are working. *Provide expert advice on options for integrating the Mitel telephony with Microsoft 365, particularly Microsoft Teams, to improve the communications available for all staff, whether office based, working flexibly, or working mobile. The successful bidder must as a minimum be a Mitel Gold Partner and a Microsoft Silver Partner.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f373f56f-5aa4-4407-93f3-597fd9f2792b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/375e2df1-f51f-45e9-a7b9-3b73b8318203
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services

CPV Codes

50334100 - Repair and maintenance services of line telephony equipment

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£52,316 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
27 Aug 20205 years ago
Submission Deadline
27 Jul 2020Expired
Future Notice Date
Not specified
Award Date
6 Aug 20205 years ago
Contract Period
9 Aug 2020 - 9 Aug 2022 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WYCHAVON DISTRICT COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PERSHORE
Postcode
WR10 1PT
Post Town
Worcester
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG1 Herefordshire, Worcestershire and Warwickshire
Small Region (ITL 3)
TLG12 Worcestershire CC
Delivery Location
TLG West Midlands (England)
Local Authority
Wychavon
Electoral Ward
Pershore
Westminster Constituency
West Worcestershire

Supplier Information

Number of Suppliers
1
Supplier Name

OPUS BUSINESS SOLUTIONS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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