Award

COV - Contact Centre Telephony Platform Implementation Partner

COVENTRY CITY COUNCIL

This public procurement record has 1 release in its history.

Award

19 Jan 2024 at 13:58

Award Notice
Summary of the contracting process

The Coventry City Council has recently awarded a contract for the implementation of a contact centre telephony platform. The contract, known as COV - Contact Centre Telephony Platform Implementation Partner, falls under the services category with an agreed contract period starting from January 8, 2024, and ending on January 7, 2027. The procurement method used was G-Cloud 13, and the tender period concluded on November 29, 2023. The buying organisation, Coventry City Council, located in Coventry, England, led this procurement process to enhance their contact centre services.

This tender presents an opportunity for businesses, particularly those specialised in software implementation services, to collaborate with Coventry City Council and contribute to enhancing their contact centre operations. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise organisations (VCSEs) are deemed suitable for participation. By engaging in this contract, businesses can establish a long-term partnership with the council and contribute to the delivery of efficient telephony services, thereby fostering growth and innovation within the service sector.

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Notice Information

Notice Title

COV - Contact Centre Telephony Platform Implementation Partner

Notice Description

Contract for a partner to deliver the replacement of the Council's existing contact centre telephony platform. The contract has been awarded via G-Cloud 13.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f376023f-0873-4252-bfd7-a147b31f4457
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/645926fa-c4f8-4172-b591-c23d5906c2ee
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other - G-Cloud 13
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72263000 - Software implementation services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£159,840 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
19 Jan 20242 years ago
Submission Deadline
29 Nov 2023Expired
Future Notice Date
Not specified
Award Date
29 Nov 20232 years ago
Contract Period
8 Jan 2024 - 7 Jan 2027 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
COVENTRY CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
COVENTRY
Postcode
CV1 5RR
Post Town
Coventry
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG33 Coventry
Delivery Location
Not specified
Local Authority
Coventry
Electoral Ward
St Michael's
Westminster Constituency
Coventry South

Supplier Information

Number of Suppliers
1
Supplier Name

TTEC CONSULTING (UK

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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