Award

Integrated Multi Channel Customer Contact and Resource Management Solution

SOUTH YORKSHIRE POLICE HEADQUARTERS

This public procurement record has 1 release in its history.

Award

21 Jan 2025 at 15:34

Award Notice
Summary of the contracting process

The South Yorkshire Police Headquarters has awarded a contract for an "Integrated Multi Channel Customer Contact and Resource Management Solution" under the industry category of software packages and information systems. This contract, valued at £14,000,000, is aimed at managing both emergency and non-emergency public contact, as well as internal communications and resource management for officers. The procurement method used was selective, specifically a call-off from a framework agreement. The procurement cycle is in the Award stage with a contract period starting from 1st December 2024 to 30th November 2032. This project will be implemented in the Yorkshire and the Humber region, with significant milestones including the tender period ending on 31st October 2024 and the award date on 1st November 2024.

This tender presents substantial growth opportunities for businesses specialising in software and information systems, particularly those capable of handling large-scale, integrated communication and resource management solutions. Although the contract was awarded to Sopra Steria Limited, large enterprises with a focus on developing and maintaining robust public safety communication infrastructures would find similar future contracts beneficial. Engaging in such procurement processes can help businesses expand their portfolio, demonstrate expertise in high-stakes environments, and foster long-term relationships with public sector clients.

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Notice Information

Notice Title

Integrated Multi Channel Customer Contact and Resource Management Solution

Notice Description

The system underpins the critical functions of the Force Control Room enabling the public to contact the force in both emergency and non-emergency situations. As well providing contact management channels for the public the system also enables internal force communications with officers via Airwave radio technology and provides resource management capabilities for officers/vehicles, officer safety features are also built into this technology.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f381fad6-c72f-46e3-b462-f4020e741bef
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f1fd36d4-a6ce-4462-b38c-ef5ca579dbee
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£14,000,000 £10M-£100M
Lots Value
Not specified
Awards Value
£13,916,000 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
21 Jan 20251 years ago
Submission Deadline
31 Oct 2024Expired
Future Notice Date
Not specified
Award Date
1 Nov 20241 years ago
Contract Period
1 Dec 2024 - 30 Nov 2032 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SOUTH YORKSHIRE POLICE HEADQUARTERS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SHEFFIELD
Postcode
S9 2EH
Post Town
Sheffield
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE3 South Yorkshire
Small Region (ITL 3)
TLE32 Sheffield
Delivery Location
TLE Yorkshire and The Humber
Local Authority
Sheffield
Electoral Ward
Darnall
Westminster Constituency
Sheffield South East

Supplier Information

Number of Suppliers
1
Supplier Name

SOPRA STERIA

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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