Award

Contact Centre - Maintenance and Support

LINCOLNSHIRE COMMUNITY HEALTH SERVICES NHS TRUST

This public procurement record has 1 release in its history.

Award

26 Mar 2025 at 11:02

Award Notice
Summary of the contracting process

Lincolnshire Community Health Services NHS Trust has completed a procurement process for the maintenance and support of its contact centre environment. This tender, titled "Contact Centre - Maintenance and Support," falls under the IT services industry category (CPV 72000000) and is classified as a call-off contract from the NHS Commercial Solutions Patient Healthcare Communications and Related Services Framework. The contract was awarded on 24th March 2025, with the contract period starting on 25th September 2025 and ending on 24th September 2026. The total contract value is £28,030. The primary location for the delivery of these services is East Midlands, United Kingdom, with the postal code MK41 7PH. The procurement process utilised a selective method, specifically as a call-off from an existing framework agreement.

This tender presents a valuable opportunity for businesses specialising in IT services, particularly those with experience in maintaining and supporting contact centre environments. Small and medium-sized enterprises (SMEs) are particularly well-suited for this procurement, as indicated by the suitability criteria. Participating in this contract can provide significant business growth potential, allowing businesses to establish or strengthen their relationships within the healthcare sector. The supplier selected for this contract is NETCALL TECHNOLOGY LIMITED, which demonstrates the value placed on expertise and specialised knowledge in IT support services.

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Notice Information

Notice Title

Contact Centre - Maintenance and Support

Notice Description

The Contracting Authority has a requirement for maintenance and support services on its contact centre environment. This contract is for 12 months with no extensions and the full contract value is detailed in this notice. This is a call-off contract awarded via the NHS Commercial Solutions Patient Healthcare Communications and Related Services Framework.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f38d5442-e0fb-47e5-8541-1c468b823a9e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/8e3500ec-b248-44c4-885b-0b0bbe36559d
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£28,030 Under £100K
Lots Value
Not specified
Awards Value
£28,030 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
26 Mar 202511 months ago
Submission Deadline
3 Feb 2025Expired
Future Notice Date
Not specified
Award Date
24 Mar 202511 months ago
Contract Period
24 Sep 2025 - 24 Sep 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LINCOLNSHIRE COMMUNITY HEALTH SERVICES NHS TRUST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LINCOLN,
Postcode
LN5 7JH
Post Town
Lincoln
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF3 Lincolnshire
Small Region (ITL 3)
TLF30 Lincolnshire CC
Delivery Location
TLF East Midlands (England)
Local Authority
Lincoln
Electoral Ward
Park
Westminster Constituency
Lincoln

Supplier Information

Number of Suppliers
1
Supplier Name

NETCALL TECHNOLOGY

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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