Notice Information
Notice Title
Customer Surveying Services
Notice Description
Hyde is looking to procure survey solution(s) that enable us to collect, view and analyse customer feedback. Areas of interest for to be surveyed include: *General perception (e.g. overall satisfaction, net promotor score) *Satisfaction with key services / customer touchpoints (e.g. feedback following a property repair / maintenance, complaint, new letting, anti-social behaviour case handling)
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-f3e7940d-14f8-4f82-9b0d-42d9df239b5b
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/6728c1a7-218e-4f47-8d29-d58784e7becc
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- SME, VCSE
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79311000 - Survey services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 17 Dec 20187 years ago
- Submission Deadline
- 18 Jan 2019Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- 31 Mar 2019 - 31 Mar 2023 4-5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Not Specified
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- HYDE HOUSING ASSOCIATION
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- LONDON
- Postcode
- SE1 9EQ
- Post Town
- South East London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI4 Inner London - East
- Small Region (ITL 3)
- TLI44 Lewisham and Southwark
- Delivery Location
- Not specified
-
- Local Authority
- Southwark
- Electoral Ward
- Borough & Bankside
- Westminster Constituency
- Bermondsey and Old Southwark
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/6728c1a7-218e-4f47-8d29-d58784e7becc
17th December 2018 - Opportunity notice on Contracts Finder -
https://www.delta-esourcing.com/tenders/UK-UK-London:-Survey-services./NSAC785Q9U
Please follow this link to view the notice.
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-b5fd17-f3e7940d-14f8-4f82-9b0d-42d9df239b5b-2018-12-17T14:59:02Z",
"date": "2018-12-17T14:59:02Z",
"ocid": "ocds-b5fd17-f3e7940d-14f8-4f82-9b0d-42d9df239b5b",
"language": "en",
"initiationType": "tender",
"tender": {
"id": "BIP365173167",
"title": "Customer Surveying Services",
"description": "Hyde is looking to procure survey solution(s) that enable us to collect, view and analyse customer feedback. Areas of interest for to be surveyed include: *General perception (e.g. overall satisfaction, net promotor score) *Satisfaction with key services / customer touchpoints (e.g. feedback following a property repair / maintenance, complaint, new letting, anti-social behaviour case handling)",
"datePublished": "2018-12-17T14:59:02Z",
"status": "active",
"classification": {
"scheme": "CPV",
"id": "79311000",
"description": "Survey services"
},
"items": [
{
"id": "1",
"deliveryAddresses": [
{
"countryName": "British Oversea Territories"
},
{
"countryName": "Channel Islands"
},
{
"countryName": "Europe"
},
{
"countryName": "Isle of Man"
},
{
"countryName": "Rest of the World"
},
{
"countryName": "United Kingdom"
}
]
}
],
"procurementMethod": "open",
"procurementMethodDetails": "Open procedure",
"tenderPeriod": {
"endDate": "2019-01-18T23:59:59Z"
},
"contractPeriod": {
"startDate": "2019-04-01T00:00:00+01:00",
"endDate": "2023-03-31T23:59:59+01:00"
},
"suitability": {
"sme": true,
"vcse": true
},
"mainProcurementCategory": "services",
"documents": [
{
"id": "1",
"documentType": "tenderNotice",
"description": "Opportunity notice on Contracts Finder",
"url": "https://www.contractsfinder.service.gov.uk/Notice/6728c1a7-218e-4f47-8d29-d58784e7becc",
"datePublished": "2018-12-17T14:59:02Z",
"format": "text/html",
"language": "en"
},
{
"id": "2",
"documentType": "tenderNotice",
"description": "Please follow this link to view the notice.",
"url": "https://www.delta-esourcing.com/tenders/UK-UK-London:-Survey-services./NSAC785Q9U"
}
]
},
"parties": [
{
"id": "GB-CFS-83580",
"name": "Hyde Housing Association",
"identifier": {
"legalName": "Hyde Housing Association"
},
"address": {
"streetAddress": "30 Park Street, null",
"locality": "London",
"postalCode": "SE1 9EQ",
"countryName": "UK"
},
"contactPoint": {
"email": "procurementhelpdesk@hyde-housing.co.uk",
"telephone": "+442032072574"
},
"roles": [
"buyer"
]
}
],
"buyer": {
"id": "GB-CFS-83580",
"name": "Hyde Housing Association"
}
}