Planning

Customer Relationship Management (CRM) Combined Procurement - PIN Notice

NHS ENGLAND

This public procurement record has 1 release in its history.

Planning

12 Apr 2023 at 16:05

Market Engagement Notice
Summary of the contracting process

The National Health Service (NHS) England is planning a Customer Relationship Management (CRM) Combined Procurement process, open to SMEs. The procurement involves software-related services and software package and information systems, with a deadline for market engagement set for April 27, 2023. The procurement will take place in Leeds, LS2 7UE, United Kingdom, focusing on integrating various communications software systems.

This opportunity with NHS England seeks suppliers who can provide a fully integrated solution for CRM services. Businesses specialised in software-related services would be well-suited to compete for this tender. The procurement process is currently at the planning stage and offers significant potential for business growth within the services industry category.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Customer Relationship Management (CRM) Combined Procurement - PIN Notice

Notice Description

Background NHS England are seeking a CRM system, with the ability to track, filter and report against the individuals and organisations that we are engaging and working with and the activities we are doing with them. We need this to happen on a user-friendly system, with a minimal dependence on the supplier in modifying and maintaining the system. Alongside a CRM, NHS England currently manage several communications software systems. Ideally, we would be looking for a system that can integrate these tools, either by directly replacing the tool or by offering the ability to seamlessly integrate within the CRM. These tools include (details of which have been included in the draft specification): - Event registration and management - Detailed surveys and evaluation - Campaign/newsletter distribution - Maintenance of a media and political database/enquiries log - Press notice distribution - Mass email - Media monitoring - Media evaluation NB: Activities* is used in the draft specification (attached) as an umbrella term which includes various interaction types which could include (not exhaustively): * Event/meeting attendance * Expressions of interest * Campaign distribution * Accreditations * Course enrolment * Phone Calls * e-mails * Social media engagement This Prior Information Notice (PIN) is to engage with the market only, in preparation for a potential procurement process being undertaken in the near future. Interested Supplier are invited to answer the following questions and submit their responses via Atamis (https://health-family.force.com/s/Welcome) by 1pm on 27th April 2023 Questions: 1. Can your organisation provide a fully integrated solution that delivers all of the tools listed above? 2. If not, which services & tools can your organisation provide? 3. Please detail which of the service / platform specifications your organisation can meet as described in the attached / accompanying draft specification Please ensure your responses are clearly marked with the relevant question number.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f41a6a7f-38a4-4eae-91b1-2c05b380f3b6
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/97428c20-9cd1-4e43-8edf-73d180f2e9f6
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72260000 - Software-related services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
12 Apr 20232 years ago
Submission Deadline
Not specified
Future Notice Date
27 Apr 2023Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS ENGLAND
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEDS
Postcode
LS2 7UE
Post Town
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Leeds
Electoral Ward
Little London & Woodhouse
Westminster Constituency
Leeds Central and Headingley

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-f41a6a7f-38a4-4eae-91b1-2c05b380f3b6-2023-04-12T17:05:02+01:00",
    "date": "2023-04-12T17:05:02+01:00",
    "ocid": "ocds-b5fd17-f41a6a7f-38a4-4eae-91b1-2c05b380f3b6",
    "language": "en",
    "initiationType": "tender",
    "title": "Customer Relationship Management (CRM) Combined Procurement - PIN Notice",
    "planning": {
        "milestones": [
            {
                "id": "1",
                "title": "Engagement end date",
                "type": "engagement",
                "dueDate": "2023-04-27T23:59:59+01:00"
            }
        ],
        "documents": [
            {
                "id": "1",
                "documentType": "marketEngagementNotice",
                "description": "Early engagement notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/97428c20-9cd1-4e43-8edf-73d180f2e9f6",
                "datePublished": "2023-04-12T17:05:02+01:00",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "description": "231112-NHSE Communications Stakeholder Engagement Platforms-Draft Specification for PIN",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/3d9353b4-8ec5-41cf-82df-857e7117cd04",
                "format": "application/pdf"
            }
        ]
    },
    "tender": {
        "id": "CF-1489900D0O000000rwimUAA",
        "title": "Customer Relationship Management (CRM) Combined Procurement - PIN Notice",
        "description": "Background NHS England are seeking a CRM system, with the ability to track, filter and report against the individuals and organisations that we are engaging and working with and the activities we are doing with them. We need this to happen on a user-friendly system, with a minimal dependence on the supplier in modifying and maintaining the system. Alongside a CRM, NHS England currently manage several communications software systems. Ideally, we would be looking for a system that can integrate these tools, either by directly replacing the tool or by offering the ability to seamlessly integrate within the CRM. These tools include (details of which have been included in the draft specification): - Event registration and management - Detailed surveys and evaluation - Campaign/newsletter distribution - Maintenance of a media and political database/enquiries log - Press notice distribution - Mass email - Media monitoring - Media evaluation NB: Activities* is used in the draft specification (attached) as an umbrella term which includes various interaction types which could include (not exhaustively): * Event/meeting attendance * Expressions of interest * Campaign distribution * Accreditations * Course enrolment * Phone Calls * e-mails * Social media engagement This Prior Information Notice (PIN) is to engage with the market only, in preparation for a potential procurement process being undertaken in the near future. Interested Supplier are invited to answer the following questions and submit their responses via Atamis (https://health-family.force.com/s/Welcome) by 1pm on 27th April 2023 Questions: 1. Can your organisation provide a fully integrated solution that delivers all of the tools listed above? 2. If not, which services & tools can your organisation provide? 3. Please detail which of the service / platform specifications your organisation can meet as described in the attached / accompanying draft specification Please ensure your responses are clearly marked with the relevant question number.",
        "status": "planning",
        "classification": {
            "scheme": "CPV",
            "id": "72260000",
            "description": "Software-related services"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "48000000",
                "description": "Software package and information systems"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "LS2 7UE"
                    },
                    {
                        "region": "England",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-158202",
            "name": "NHS England",
            "identifier": {
                "legalName": "NHS England"
            },
            "address": {
                "streetAddress": "Quarry House",
                "locality": "Leeds",
                "postalCode": "LS2 7UE",
                "countryName": "GB"
            },
            "contactPoint": {
                "name": "Liz Fleetwood",
                "email": "liz.fleetwood1@nhs.net"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-158202",
        "name": "NHS England"
    }
}