Tender

GB-Liverpool: Tender for the Provision of Customer Helpdesk Software Services

THE ACC LIVERPOOL GROUP LIMITED

This public procurement record has 1 release in its history.

Tender

07 Nov 2022 at 10:55

Tender Notice
Summary of the contracting process

The ACC Liverpool Group Limited has issued a tender titled "Tender for the Provision of Customer Helpdesk Software Services" in Liverpool, North West region of the United Kingdom. The procurement involves customer services and is in the open stage with a tender deadline of 25th November 2022. The contract period is set to start from 1st January 2023 until 31st December 2025.

This tender presents an opportunity for software partners to collaborate with The ACC Liverpool Group to enhance customer service processes. Businesses specialising in customer service software solutions, especially SMEs, are well-suited to compete for this contract. The aim is to streamline customer service functions, enhance feedback mechanisms, and provide business intelligence to improve service levels, particularly through Ticket Quarter.

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Notice Information

Notice Title

GB-Liverpool: Tender for the Provision of Customer Helpdesk Software Services

Notice Description

The aim of this tender is to identify a software partner to work with The ACC Liverpool Group to help streamline our customer service function and to support our customer feedback process. Our objectives for this project include gathering quality feedback on our in-person experience, which will inform continuous improvement across the business, streamlining activity and improving customer service levels throughout the business, especially via Ticket Quarter, our ticketing arm and provision of a comprehensive reporting system that supplies business intelligence to feed back into our processes and the services we provide. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f473001b-fe75-4ed5-858f-38eee162d179
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2de3a250-d9d3-458b-add1-3e858a5abee4
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342300 - Customer services

Notice Value(s)

Tender Value
£100,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
7 Nov 20223 years ago
Submission Deadline
25 Nov 2022Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Jan 2023 - 31 Dec 2025 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE ACC LIVERPOOL GROUP LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 4FP
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
TLD North West (England)
Local Authority
Liverpool
Electoral Ward
Waterfront South
Westminster Constituency
Liverpool Riverside

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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