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AT1901 - Corporate Document Management

Luton Council

This public procurement record has 1 release in its history.

Award

13 Aug 2026 at 11:17

Award Notice
Summary of the contracting process

Luton Council procured corporate document management services: a software and information systems solution for its customer contact teams. The requirement is for one flexible platform that can support responsive services, adapt to legislative demands, replace paper-based processes, reduce administration and improve productivity by streamlining support services. The work is delivered for Luton Council in Luton, England. The procurement is categorised as services and concerns software packages and information systems (CPV 48000000). The intended solution is therefore relevant to suppliers of document management platforms, digital records and workflow systems, customer-service support technology, and implementation or managed services that help public-sector teams move from paper processes to integrated digital working.

The procurement is complete and was awarded to Civica UK Limited on 5 August 2026. Luton Council used a direct award procedure. The tender deadline was 27 July 2026 at 17:30. The awarded value is £553,955. The contract period runs from 1 November 2026 to 31 October 2028, and the requirement describes the contract term as 2+1. The award is active and covers the full corporate document management requirement rather than separately identified lots. Civica UK Limited is the selected supplier. The published procurement information identifies the service category and direct-award route, while the award records the supplier, value and contract period. This is an outcome notice, not an active bidding opportunity.

This award demonstrates demand from Luton Council for an enterprise document management platform supporting customer contact operations and wider support services. Suppliers preparing for comparable work should be able to provide a flexible, scalable system that consolidates document and information handling, reduces reliance on paper, streamlines administration and improves staff productivity. Credible competitors would also need to show how their platform can adapt to changing legislation without requiring separate systems, and how it can be implemented for public-sector service teams. The opportunity is suitable for SMEs, so smaller technology providers with a strong product, relevant implementation capability and evidence of reliable customer-service workflows may be well placed to compete when this requirement returns to market. The selected supplier is a large organisation, indicating that capacity for organisation-wide delivery is also relevant.

How relevant is this notice?

Notice Information

Notice Title

AT1901 - Corporate Document Management

Notice Description

The Council requires a solution that will allow customer contact teams to deliver responsive services. Requiring a flexible design allows Luton to adapt to legislative demands with ease and using one platform. The solution will remove paper processes, reduce administration, and boost productivity by streamlining support services. Additional information: Contract Term 2+1

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f4b9462b-69b0-43dc-87b9-3b49a6e30ee6
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c239652f-5576-4239-93ca-2480b791b4e1
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£553,955 £500K-£1M
Lots Value
Not specified
Awards Value
£553,955 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
13 Aug 20262 weeks ago
Submission Deadline
27 Jul 2026Expired
Future Notice Date
Not specified
Award Date
5 Aug 20263 weeks ago
Contract Period
1 Nov 2026 - 31 Oct 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Luton Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LUTON
Postcode
LU1 2BQ
Postcode Area
Luton
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH21 Luton
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Luton
Electoral Ward
Central
Westminster Constituency
Luton South and South Bedfordshire

Supplier Information

Number of Suppliers
1
Supplier Name

Civica UK Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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