Award

The Provision of Telephone Translation Services

DRIVER & VEHICLE LICENSING AGENCY

This public procurement record has 3 releases in its history.

AwardUpdate

14 Jul 2021 at 11:27

Award Notice
Award

13 Jul 2021 at 09:00

Award Notice
Award

01 May 2020 at 10:34

Award Notice
Summary of the contracting process

The Driver & Vehicle Licensing Agency is seeking a supplier for "The Provision of Telephone Translation Services". This procurement falls under the services category, specifically related to translation services (CPV Code: 79530000). The contract, which is an extension of an existing agreement, has a value of £1,664.30 and covers a contract period from 21st April 2021 to 21st April 2022. The tender process has recently been completed, with the deadline for submissions having ended on 20th April 2021.

This opportunity presents a significant avenue for growth for small and medium-sized enterprises (SMEs) in the language services industry, particularly those specialising in translation and interpretation. Businesses that can provide efficient, reliable telephone translation services, with the capacity to handle calls in various languages, would be particularly well-suited to compete for this contract. Given the Agency's long-standing requirement for these services, consistent performance could lead to further opportunities in the future.

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Notice Information

Notice Title

The Provision of Telephone Translation Services

Notice Description

1 year extension option undertaken for this contract. Over the past 18 years, the Contracting Authority has utilised telephone translation services to support its business operations. The requirement is set to continue in the coming years. In support of their driving/vehicle license application, a small number of customers will contact the Agency (via a premium rate number publicised on GOV.UK) who may have difficulties communicating with the Agency telephone agent in the English Language. At this point, the Agency telephone clerk will require assistance in dealing with the telephone call in their native language. When a Agency Customer Service Advisor receives a call from the premium rate number they will initiate a three way call between the call clerk, the supplier and the customer. The successful supplier will then provide the translation services in the relevant language.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f4ca2150-3cd1-4607-9ac9-d70f6117df24
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c931808d-86b4-49db-b1e7-b0609d06e5df
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Other - Extension of 1 year option
Tender Suitability
SME
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79530000 - Translation services

Notice Value(s)

Tender Value
£1,664 Under £100K
Lots Value
Not specified
Awards Value
£3,329 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
14 Jul 20214 years ago
Submission Deadline
20 Apr 2021Expired
Future Notice Date
Not specified
Award Date
16 Apr 20205 years ago
Contract Period
20 Apr 2021 - 21 Apr 2022 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DRIVER & VEHICLE LICENSING AGENCY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SWANSEA
Postcode
SA6 7JL
Post Town
Swansea
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL4 Mid and South West Wales
Small Region (ITL 3)
TLL43 Swansea
Delivery Location
Not specified
Local Authority
Swansea
Electoral Ward
Mynydd-bach
Westminster Constituency
Swansea West

Supplier Information

Number of Suppliers
1
Supplier Name

THEBIGWORD

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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