Award

Customer Feedback Monitoring System for Torbay Council

TORBAY COUNCIL

This public procurement record has 3 releases in its history.

AwardUpdate

02 Sep 2019 at 10:28

Award Notice
Award

19 Sep 2018 at 13:15

Award Notice
Tender

04 Jul 2018 at 10:54

Tender Notice
Summary of the contracting process

The procurement process involves Torbay Council seeking a supplier for a new Customer Feedback Monitoring System. The tender, titled "Customer Feedback Monitoring System for Torbay Council," falls under the IT services category and pertains to the software package and information systems industry. Located in the South West of England, this contract was officially published on 4th July 2018, with a tender period that concluded on 2nd August 2018. The contract was set to be operational by 3rd September 2018 and will continue until 2nd September 2021, with an allocated budget of £120,000. The procurement method employed was an open procedure, allowing broad participation from prospective suppliers.

This tender presents significant opportunities for businesses, particularly small and medium-sized enterprises (SMEs) specialising in software development, IT consulting, and customer service solutions. Companies capable of delivering a robust customer feedback system that meets the specific operational needs outlined by Torbay Council will find themselves well-positioned to compete. Additionally, businesses that can support complaint management, service requests, and data breach logging could provide valuable services to the council, ultimately aiding in their growth and expansion in the public sector market.

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Notice Information

Notice Title

Customer Feedback Monitoring System for Torbay Council

Notice Description

Torbay Council is looking to procure a new Customer Feedback Monitoring System, which must be in 'Live' use before 1st April 2019, with a period of parallel running with the current system prior to that date. The system must be able to deal with Complaints/Compliments, Service Requests, Members' enquiries and MPs' enquiries. Optional requirements would be to log details of data breaches, FOI requests and SARs. Please refer to the tender documents for full details of the requirements.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f549bca6-9c5b-4388-a7eb-8bbf8743c6d5
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/09177736-6add-4eed-9cf1-261dd6670297
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£120,000 £100K-£500K
Lots Value
Not specified
Awards Value
£238,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
2 Sep 20196 years ago
Submission Deadline
2 Aug 2018Expired
Future Notice Date
Not specified
Award Date
10 Sep 20187 years ago
Contract Period
1 Nov 2019 - 31 Oct 2022 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TORBAY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
TORQUAY
Postcode
TQ1 3DR
Post Town
Torquay
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK4 Devon
Small Region (ITL 3)
TLK42 Torbay
Delivery Location
TLK South West (England)
Local Authority
Torbay
Electoral Ward
Tormohun
Westminster Constituency
Torbay

Supplier Information

Number of Suppliers
2
Supplier Names

CIVICA

DIGITAL INTERACTIVE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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