Tender

THH5410 THH Resident Satisfaction Survey Programme

TOWER HAMLETS

This public procurement record has 1 release in its history.

Tender

07 Feb 2019 at 12:59

Tender Notice
Summary of the contracting process

Tower Hamlets Homes (THH), an Arm's Length Management Organisation established by the London Borough of Tower Hamlets, has initiated a tender for the "THH Resident Satisfaction Survey Programme". This procurement, classified under public-opinion polling services, is aimed at enhancing resident satisfaction among approximately 21,000 homes in London. The tender is currently in the open procurement stage, with submissions closing on 11th March 2019. The anticipated contract, valued at £400,000, is set to commence on 15th April 2019 and will run for two years, with options to extend for an additional two years.

This tender presents a valuable opportunity for businesses specialising in market research or survey services, particularly those with proven experience in conducting large-scale satisfaction surveys in diverse urban settings. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to engage, especially those that can demonstrate recent work within the housing sector. Interested organisations must register on the London Tenders Portal to access the necessary documentation and submit their applications, ensuring they utilise the portal effectively to avoid any submission complications.

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Notice Information

Notice Title

THH5410 THH Resident Satisfaction Survey Programme

Notice Description

Tower Hamlets Homes [THH] is an Arm's Length Management Organisation [ALMO] set up by the London Borough of Tower Hamlets in July 2008 to provide housing services for approximately 21,000 homes. Of these 11,500 are currently tenanted properties and the other 9,500 are leasehold. THH manages the housing stock under contract to the Council and, in summary, is responsible for the following services: * managing tenancies and leases * collecting rent and service charges and dealing with arrears * repairing, improving and modernising homes * helping people to get involved in managing homes * handling 'right-to-buy' applications for the Council * estate maintenance and cleaning * dealing with empty properties What we are looking for: THH is seeking a supplier to undertake a programme of resident surveys which inform performance against key indicators within a demographically challenging environment. We are seeking suppliers with experience of large scale survey programmes within the housing sector using a range of methods. Recent experience with conducting satisfaction surveys via a variety of methods in a culturally diverse inner city environment is essential. The anticipated contract start date: 15th April 2019 Lead in period to commence 1st April 2019 The estimated value of the contract is: PS400,000k For a period of: 2 years (with options to extend for a further 2 years by Way of 1 year extensions Additional Information: The London Borough of Tower Hamlets (LBTH) is seeking expressions of interest from interested organisations for the above services and / or goods. Organisations wishing to express their interest are requested to register on the London Tenders Portal (www.londontenders.org) where the opportunity documentation will be available for download. You will be required to complete an online questionnaire. Organisations must ensure that access to the system is available to their representatives dealing with the contract and that this contact is updated as and when required. The council will not be liable for the lack of delegated access within the organisation and will not send any documentation regarding the opportunity, which shall be exclusively available through the portal. Suppliers are responsible for allowing sufficient time to submit their Application. The Council accepts no liability whatsoever for tenders that are not submitted due to internet connectivity issues, transmission delays or errors. Council is an Equal Opportunities Employer and a supporter of Ethical Governance, our protocol can be found HERE Or via http://www.towerhamlets.gov.uk/ If you require any further information prior to submit and expression of interest please contact the Council via email procurement@towerhamlets.gov.uk quoting the internal contract reference number.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f54f7a1c-fe90-400f-9e27-c929a310a12a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/23ef540c-612f-4f2e-aed5-91fae1c3edc0
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79310000 - Market research services

79311000 - Survey services

79311100 - Survey design services

79311210 - Telephone survey services

79311300 - Survey analysis services

79320000 - Public-opinion polling services

79330000 - Statistical services

79342310 - Customer survey services

Notice Value(s)

Tender Value
£400,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
7 Feb 20197 years ago
Submission Deadline
11 Mar 2019Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
14 Apr 2019 - 14 Apr 2021 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TOWER HAMLETS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 2BG
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
TLI London
Local Authority
Tower Hamlets
Electoral Ward
Poplar
Westminster Constituency
Poplar and Limehouse

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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