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Implementation of Amazon Connect Platform Licence

ROYAL BOROUGH OF KENSINGTON AND CHELSEA

This public procurement record has 1 release in its history.

Award

14 Jul 2026 at 15:20

Award Notice
Summary of the contracting process

The Royal Borough of Kensington and Chelsea has awarded a service contract to PricewaterhouseCoopers LLP for the implementation of Amazon Connect platform licence. This procurement, which falls under the category of software implementation services, was executed through a direct award using the G-Cloud 14 Lot 3 Framework, and is in the award stage as of 14th July 2026. The contract is valued at £550,000 and covers services from 2nd July 2026 to 31st December 2026. The procurement process did not indicate suitability for SMEs or VCSEs, and the services will be delivered across various locations, including the United Kingdom, Europe, and other global regions.

This procurement offers substantial growth potential for businesses specialising in software implementation and digital transformation services. While the contract has been awarded to a large-scale supplier, PricewaterhouseCoopers LLP, future opportunities similar to this could benefit firms capable of providing advanced communication solutions and expertise using cloud platforms like Amazon Connect. Businesses aiming to engage with similar public sector contracts might consider aligning themselves with recognised frameworks like G-Cloud to enhance their visibility and accessibility to similar opportunities.

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Notice Information

Notice Title

Implementation of Amazon Connect Platform Licence

Notice Description

The Royal Borough of Kensington & Chelsea (RBKC) has awarded a Service Contract to PricewaterhouseCoopers LLP for the implementation of Amazon Connect platform licence. The contract was procured via Direct Award using the G-Cloud 14 Lot 3 Framework.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f5c0feb6-59c2-4bce-a77d-6cb4cf9f1e85
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/49829e70-3846-4819-bdab-c79c23976a81
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72263000 - Software implementation services

Notice Value(s)

Tender Value
£550,000 £500K-£1M
Lots Value
Not specified
Awards Value
£550,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
14 Jul 2026Yesterday
Submission Deadline
30 Jun 2026Expired
Future Notice Date
Not specified
Award Date
30 Jun 20262 weeks ago
Contract Period
1 Jul 2026 - 31 Dec 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ROYAL BOROUGH OF KENSINGTON AND CHELSEA
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
W8 7NX
Post Town
West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI33 Kensington & Chelsea and Hammersmith & Fulham
Delivery Location
Not specified
Local Authority
Kensington and Chelsea
Electoral Ward
Campden
Westminster Constituency
Kensington and Bayswater

Supplier Information

Number of Suppliers
1
Supplier Name

PRICEWATERHOUSECOOPERS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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