Award

Calabrio Work Force Management (WFM)

THE NORTH YORKSHIRE COUNCIL

This public procurement record has 1 release in its history.

Award

25 Mar 2026 at 14:00

Award Notice
Summary of the contracting process

The procurement process initiated by The North Yorkshire Council involves the direct award of a contract for Calabrio Work Force Management (WFM) software, aimed at enhancing Ancillary Services for a Mitel Contact Centre. Classified under the Software package and information systems category, this contract is valued at £241,896 GBP. The project is located in Yorkshire and the Humber, United Kingdom, and the procurement method utilised is a direct award, with the award phase now complete. The contract will run from 1st March 2026 to 31st March 2031, following a tender period that concluded on 28th February 2026.

This procurement presents significant opportunities for businesses with expertise in workforce management softwares, particularly those accustomed to working with large-scale contact centres. While the procurement method was a direct award, other businesses in the software sector can look forward to similar future opportunities with organisations like The North Yorkshire Council, especially if they can offer unique or advanced management solutions. Although the contract was awarded to Opus Business Systems Limited, SMEs and social enterprises could consider partnering or developing capabilities to compete in similar bids where possible.

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Notice Information

Notice Title

Calabrio Work Force Management (WFM)

Notice Description

Ancillary Services for a Mitel Contact Centre. Calabrio work force management (WFM) software provides, reporting & management information, forecasting demand management, resource availability management, skills matching, shift management, time recording management, intelligent adherence and leave management for the contact centre.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f5cadc64-879f-4b31-93fb-de3b29935de3
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1c5cb3bb-990f-45ef-8053-543427792691
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£241,896 £100K-£500K
Lots Value
Not specified
Awards Value
£241,896 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
25 Mar 20261 weeks ago
Submission Deadline
28 Feb 2026Expired
Future Notice Date
Not specified
Award Date
1 Mar 20261 months ago
Contract Period
1 Mar 2026 - 31 Mar 2031 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE NORTH YORKSHIRE COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORTHALLERTON
Postcode
DL7 8AD
Post Town
Darlington
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE2 North Yorkshire
Small Region (ITL 3)
TLE22 North Yorkshire
Delivery Location
TLE Yorkshire and The Humber
Local Authority
North Yorkshire
Electoral Ward
Romanby
Westminster Constituency
Richmond and Northallerton

Supplier Information

Number of Suppliers
1
Supplier Name

OPUS BUSINESS SYSTEMS LIMITED T/A OPUS TELECOMS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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