ITSM Contract 2025 (Ivanti)

THE ROYAL BOROUGH OF KINGSTON UPON THAMES

There is 1 contract in this contracting process.

Summary of the contracting process

The Royal Borough of Kingston upon Thames has recently completed a procurement process for their IT Service Manager (ITSM) system contract, specifically using Ivanti software. The procurement, classified under the computer support and consultancy services sector, involves UK-based delivery with services to be provided in England. This direct award process was finalised with an awarded value of £147,327 and has moved to the Award stage as of 2nd May 2025. The contract period is set to begin on 1st June 2025 and conclude on 31st May 2026. This contract supports internal IT operations for the Council, addressing incident management and support requests.

Opportunities for business growth in relation to this procurement are particularly favourable for small and medium-sized enterprises (SMEs) specialising in IT consultancy and support services. Businesses like Bytes Software Services, which was selected as the supplier, would be well-suited to engage in similar future opportunities due to their capacity to handle comprehensive IT support for municipal entities. The selection criteria emphasised direct procurement, creating a streamlined process for firms adept at highly specialised, niche market solutions. This tender highlights the potential for growth in the public sector IT services market, attracting businesses focused on IT infrastructure and support.

This is an AI-generated summary 🚀

How useful is this summary?

Award

ITSM Contract 2025 (Ivanti)

THE ROYAL BOROUGH OF KINGSTON UPON THAMES

Contract Timeline

Publication Date

9th May 2025 08:27:57 AM
Contract Summary

The IT Service Manager (ITSM) system is an internally facing system to provide IT support to Council workers & Partner requests and incidents that are logged through the ITSM system for resolution.
Contract Details

Open Contracting ID

ocds-b5fd17-f5ecfdbb-d8f1-4bf3-b8cc-aa378cf3ffbf

Publication Source

Contracts Finder

Procurement Stage

Award

Procurement Method

Direct

Procurement Method Details

Direct Award

Procurement Category

Services

Tender Suitability

SME

Framework / DPS
Contract Classification

CPV Code(s)

72600000

CPV Division(s)

72 - IT services: consulting, software development, Internet and support
Awarding Authority

THE ROYAL BOROUGH OF KINGSTON UPON THAMES

Buyer Name

Dhiraj Shah

Buyer Email

dhiraj.shah@kingston.gov.uk

Buyer Phone

+44 2085476927

Buyer Address

Guildhall 1, High Street

Kingston upon Thames

KT1 1EU

England
Awarded Supplier(s)

Supplier Name(s)

BYTES SOFTWARE SERVICES

View contract on Contracts Finder

ITSM Contract 2025 (Ivanti)

THE ROYAL BOROUGH OF KINGSTON UPON THAMES

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority

Awarded Supplier(s)