Award

Contract for the provision of Amazon Connect Telephony for NHS North of England Care System Support (NECS)

NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT

This public procurement record has 1 release in its history.

Award

11 Mar 2026 at 13:52

Award Notice
Summary of the contracting process

NHS South, Central and West Commissioning Support Unit has completed a procurement process to award a contract to Amazon Web Services EMEA SARL (UK Branch) for the provision of Amazon Connect Telephony. This project is aimed at supporting NHS North of England Care System Support (NECS) and falls under the telecommunications services sector (CPV 64200000). Using a selective procurement method via the Crown Commercial Services G-Cloud 14 RM1557.14 framework, the tender was initiated on 12th January 2026 and awarded on 27th February 2026. The contract period runs from 1st March 2026 to 31st March 2027, covering regions in the North East, North West, and Yorkshire and the Humber in the United Kingdom, with a total value of £50,000 GBP.

This award presents significant growth opportunities for businesses involved in cloud software and telecommunications services. The procurement, conducted under PCR2015, favours small and medium-sized enterprises (SMEs), although it was ultimately awarded to a large-scale supplier. Businesses specialising in cloud-based telephony solutions might find similar future opportunities in the NHS sector lucrative, particularly those with experience in providing scalable and secure telephony solutions. Companies keen on exploring such prospects are encouraged to register their interest through the designated SCW E-Procurement website.

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Notice Information

Notice Title

Contract for the provision of Amazon Connect Telephony for NHS North of England Care System Support (NECS)

Notice Description

NHS South, Central and West Commissioning Support Unit (SCW) has awarded a contract for Amazon Connect Telephony contract title to Amazon Web Services EMEA SARL (UK Branch) on behalf of NHS North of England Commissioning Support Unit (NECS). This requirement has been procured via Crown Commercial Services (CCS) G-Cloud 14 RM1557.14 Framework (Lot 2 - Cloud Software) under PCR2015.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f64b8cd1-8e4f-464f-9b62-0dc8e828598f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9518c69b-8363-4117-81bb-a7c6b95d205c
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64200000 - Telecommunications services

Notice Value(s)

Tender Value
£50,000 Under £100K
Lots Value
Not specified
Awards Value
£50,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
11 Mar 20263 days ago
Submission Deadline
12 Jan 2026Expired
Future Notice Date
Not specified
Award Date
27 Feb 20262 weeks ago
Contract Period
1 Mar 2026 - 31 Mar 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EASTLEIGH
Postcode
SO50 5PB
Post Town
Southampton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ35 South Hampshire
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber
Local Authority
Eastleigh
Electoral Ward
Eastleigh Central
Westminster Constituency
Eastleigh

Supplier Information

Number of Suppliers
1
Supplier Name

AMAZON WEB SERVICES EMEA SARL, UK BRANCH

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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