Award

DHSC - Testing Contact Centre

DEPARTMENT OF HEALTH AND SOCIAL CARE : DEPARTMENT OF HEALTH AND SOCIAL CARE

This public procurement record has 2 releases in its history.

AwardUpdate

02 Nov 2020 at 14:25

Award Notice
Award

14 Sep 2020 at 09:10

Award Notice
Summary of the contracting process

The Department of Health and Social Care has completed the procurement for the Testing Contact Centre, classified under the CPV code 79512000, which relates to call centre services. This direct procurement method was conducted as a single tender action due to its value of £4,000,000. The tender period ended on 22nd April 2020, and the contract was active from 23rd April 2020 until 31st July 2020, covering delivery locations across the United Kingdom, including the Isle of Man, Guernsey, and Jersey.

This procurement presents significant opportunities for businesses, particularly those in the communications and information technology sectors, who are seeking to expand their service offerings in call centre operations. Given the involvement of a large supplier like Teleperformance Ltd, smaller firms with innovative solutions or niche expertise in call centre management may find viable entry points to collaborate or compete in similar future tenders.

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Notice Information

Notice Title

DHSC - Testing Contact Centre

Notice Description

DHSC - Testing Contact Centre

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f667c182-cf23-4caf-8eac-04448d9aa57c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/78100c35-6f6f-4cb8-80b2-c7664651e64d
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Single tender action (below threshold)
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£4,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
£4,000,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
2 Nov 20205 years ago
Submission Deadline
21 Apr 2020Expired
Future Notice Date
Not specified
Award Date
21 May 20205 years ago
Contract Period
21 May 2020 - 31 Jul 2020 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT OF HEALTH AND SOCIAL CARE : DEPARTMENT OF HEALTH AND SOCIAL CARE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified
Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

TELEPERFORMANCE

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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