Award

Cafcass Call Centre Procurement

CAFCASS

This public procurement record has 1 release in its history.

Award

24 Feb 2017 at 11:28

Summary of the contracting process

The Cafcass Call Centre Procurement tender, initiated by Cafcass, is focused on acquiring a call centre software package that integrates various communication systems for their operations. This procurement falls under the services category, specifically classified under CPV code 79512000. The procurement process is currently at the award stage, having concluded the tender period on 29 November 2016, with the awarded contract published on 24 February 2017. The contract period is set to commence on 1 March 2017 and run until 28 February 2019. The project addresses service needs across the United Kingdom and various territories, with the total contract value amounting to £82,000.

This procurement represents a significant opportunity for businesses specialising in software solutions and telecommunications, particularly those that can provide robust call centre capabilities. Small and medium-sized enterprises (SMEs) are encouraged to compete, as they may offer innovative solutions suited to the needs of Cafcass. The use of CCS G Cloud 7 agreement for this tender also indicates an opportunity for companies that are part of this framework, enabling SMEs to leverage their existing relationships and capabilities to successfully engage in this process.

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Notice Title

Cafcass Call Centre Procurement

Notice Description

FOR TRANSPARENCY PURPOSES ONLY. Cafcass requires a Call Centre software package whch provides a single virtual business telephone system that spans fixed line and mobile phones, multiple offices and home workers. Purchased agasint CCS G Cloud 7 agreement.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f684c7f5-ac7c-4446-9ae9-ee68e1c8db49
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d4608a76-4137-4e9a-8467-10eac379b6f9
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£82,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
24 Feb 20179 years ago
Submission Deadline
29 Nov 2016Expired
Future Notice Date
Not specified
Award Date
15 Dec 20169 years ago
Contract Period
1 Mar 2017 - 28 Feb 2019 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
CAFCASS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
COVENTRY
Postcode
CV4 7JJ
Post Town
Coventry
Country
England

Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG33 Coventry
Delivery Location
Not specified

Local Authority
Coventry
Electoral Ward
Wainbody
Westminster Constituency
Coventry South

Supplier Information

Number of Suppliers
1
Supplier Name

CIRRUS RESPONSE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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