Award

Contact Centre Solution

BOURNEMOUTH CHRISTCHURCH AND POOLE COUNCIL

This public procurement record has 2 releases in its history.

Award

10 Sep 2021 at 07:35

Award Notice
Award

26 Jan 2021 at 15:20

Award Notice
Summary of the contracting process

Bournemouth Christchurch and Poole Council has awarded a contract for a Contact Centre Solution as part of their Customer Services Unit. The contract commenced on 27 December 2020 and is set to conclude on 26 December 2023, with options for two annual extensions, potentially extending its total duration to five years. The procurement, classified under computer support and consultancy services, utilised a limited method that allowed for the award without prior publication of a contract notice. The successful bid for this contract was awarded to Transparity Solutions Ltd with a total contract value of £703,435.

This contract presents a valuable opportunity for businesses in the technology and consultancy sectors, particularly those offering computer support, software development, and communication solutions. Small and medium-sized enterprises (SMEs) may find this tender particularly accessible, as they could provide innovative solutions tailored to the needs of the Council's Customer Services Unit. With the potential for contract extensions, businesses that engage successfully in this tender could establish a long-term partnership with a local government entity, thereby enhancing their market presence and reputation in the public sector.

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Notice Information

Notice Title

Contact Centre Solution

Notice Description

The Council has awarded a contract for a Contact Centre Solution for BCP Council's Customer Services Unit. The contract starts on 27 December 2020 and ends on 26 December 2023 with the option to extend annually for a further two years. Therefore, if all extensions were taken the full length of the contract would be for five years.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f689f75d-c624-49cd-b649-c2eabce686c8
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/4f03bdd4-c22f-4e3f-966b-a1d724a7bafc
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Limited
Procurement Method Details
Award of contract without prior publication of a contract notice
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48200000 - Networking, Internet and intranet software package

48500000 - Communication and multimedia software package

48600000 - Database and operating software package

72220000 - Systems and technical consultancy services

72266000 - Software consultancy services

72600000 - Computer support and consultancy services

Notice Value(s)

Tender Value
£703,435 £500K-£1M
Lots Value
Not specified
Awards Value
£1,019,898 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
10 Sep 20214 years ago
Submission Deadline
30 Sep 2020Expired
Future Notice Date
Not specified
Award Date
26 Dec 20205 years ago
Contract Period
27 Dec 2020 - 26 Dec 2023 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BOURNEMOUTH CHRISTCHURCH AND POOLE COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BOURNEMOUTH
Postcode
BH2 6DY
Post Town
Bournemouth
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK6 North Somerset, Somerset and Dorset
Small Region (ITL 3)
TLK63 Bournemouth, Christchurch and Poole
Delivery Location
TLK South West (England)
Local Authority
Bournemouth, Christchurch and Poole
Electoral Ward
Bournemouth Central
Westminster Constituency
Bournemouth West

Supplier Information

Number of Suppliers
1
Supplier Name

TRANSPARITY SOLUTIONS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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