Notice Information
Notice Title
Provision of Zendesk ITSM tool
Notice Description
Digital and Data Services (DDS) Service Management Support Team requires an ITSM Help Desk Solution. DDS support a number of produucts & services and require an ITSM Help Desk solution to support the products, services and 30 users.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-f6cd1bd0-5162-40f4-889a-94e5c1c6ca87
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/8730cef6-1079-47c4-9067-ecead5883d75
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Goods
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- SME
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
-
- CPV Codes
48420000 - Facilities management software package and software package suite
Notice Value(s)
- Tender Value
- £73,901 Under £100K
- Lots Value
- Not specified
- Awards Value
- £73,901 Under £100K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 2 May 20259 months ago
- Submission Deadline
- 26 Sep 2023Expired
- Future Notice Date
- Not specified
- Award Date
- 31 Oct 20232 years ago
- Contract Period
- 28 Oct 2023 - 29 Oct 2025 2-3 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- CROWN COMMERCIAL SERVICE
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- LIVERPOOL
- Postcode
- L3 9PP
- Post Town
- Liverpool
- Country
- England
-
- Major Region (ITL 1)
- TLD North West (England)
- Basic Region (ITL 2)
- TLD7 Merseyside
- Small Region (ITL 3)
- TLD72 Liverpool
- Delivery Location
- TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales
-
- Local Authority
- Liverpool
- Electoral Ward
- City Centre North
- Westminster Constituency
- Liverpool Riverside
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/8730cef6-1079-47c4-9067-ecead5883d75
2nd May 2025 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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