Provision of Zendesk ITSM tool

CROWN COMMERCIAL SERVICE

There are 3 contracts in this contracting process.

Summary of the contracting process

The procurement process for the "Provision of Zendesk ITSM tool" was initiated by the Crown Commercial Service, acting on behalf of the Cabinet Office. This tender falls under the industry category of "Facilities management software package and software package suite" and covers several regions across the United Kingdom, including the North East, North West, and West Midlands, among others. The process utilised a selective procurement method, specifically a call-off from a framework agreement. The tender was in the Award stage as of 31 October 2023, with the contract period running from 29 October 2023 to 29 October 2025. The award was valued at £73,901.59 GBP, and the supplier selected was Zendesk, Inc.

This tender provides an opportunity for businesses specialising in IT Service Management (ITSM) tools and digital support solutions, particularly those capable of supporting a variety of products and services for the government. Companies that are positioned to supply tailored ITSM solutions for both small and large-scale environments could find strategic growth opportunities within this agreement. Although the procurement process was selective, it highlights the potential for future competitive engagements, especially for small and medium enterprises (SMEs) looking to collaborate with public sector entities to expand their market presence.

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AwardUpdate

Provision of Zendesk ITSM tool

CROWN COMMERCIAL SERVICE

Contract Timeline

Publication Date

2nd May 2025 09:51:04 AM
Contract Summary

Digital and Data Services (DDS) Service Management Support Team requires an ITSM Help Desk Solution. DDS support a number of produucts & services and require an ITSM Help Desk solution to support the products, services and 30 users.
Contract Details

Open Contracting ID

ocds-b5fd17-f6cd1bd0-5162-40f4-889a-94e5c1c6ca87

Publication Source

Contracts Finder

Procurement Stage

AwardUpdate

Procurement Method

Selective

Procurement Method Details

Call-off From A Framework Agreement

Procurement Category

Goods

Tender Suitability

SME

Framework / DPS

Framework
Contract Classification

CPV Code(s)

48420000

CPV Division(s)

48 - Software package and information systems
Awarding Authority

CROWN COMMERCIAL SERVICE

Buyer Name

Crown Commercial Service on behalf of Crown Commercial Service : Cabinet Office

Buyer Email

supplier@crowncommercial.gov.uk

Buyer Phone

3450103503

Buyer Address

Floor 9, The Capital Building, Old Hall Street

Liverpool

L3 9PP

England
Awarded Supplier(s)

Supplier Name(s)

ZENDESK, INC.

View contract on Contracts Finder

AwardUpdate

Provision of Zendesk ITSM tool

CROWN COMMERCIAL SERVICE

Contract Timeline

Publication Date

21st October 2024 15:50:36 PM
Contract Summary

Digital and Data Services (DDS) Service Management Support Team requires an ITSM Help Desk Solution. DDS support a number of produucts & services and require an ITSM Help Desk solution to support the products, services and 30 users.
Contract Details

Open Contracting ID

ocds-b5fd17-f6cd1bd0-5162-40f4-889a-94e5c1c6ca87

Publication Source

Contracts Finder

Procurement Stage

AwardUpdate

Procurement Method

Selective

Procurement Method Details

Call-off From A Framework Agreement

Procurement Category

Goods

Tender Suitability

SME

Framework / DPS

Framework
Contract Classification

CPV Code(s)

48420000

CPV Division(s)

48 - Software package and information systems
Awarding Authority

CROWN COMMERCIAL SERVICE

Buyer Name

Crown Commercial Service on behalf of Crown Commercial Service : Cabinet Office

Buyer Email

supplier@crowncommercial.gov.uk

Buyer Phone

3450103503

Buyer Address

Floor 9, The Capital Building, Old Hall Street

Liverpool

L3 9PP

England
Awarded Supplier(s)

Supplier Name(s)

ZENDESK, INC.

View contract on Contracts Finder

Award

Provision of Zendesk ITSM tool

CROWN COMMERCIAL SERVICE

Contract Timeline

Publication Date

21st November 2023 13:31:14 PM
Contract Summary

Digital and Data Services (DDS) Service Management Support Team requires an ITSM Help Desk Solution. DDS support a number of produucts & services and require an ITSM Help Desk solution to support the products, services and 30 users.
Contract Details

Open Contracting ID

ocds-b5fd17-f6cd1bd0-5162-40f4-889a-94e5c1c6ca87

Publication Source

Contracts Finder

Procurement Stage

Award

Procurement Method

Selective

Procurement Method Details

Call-off From A Framework Agreement

Procurement Category

Goods

Tender Suitability

SME

Framework / DPS

Framework
Contract Classification

CPV Code(s)

48420000

CPV Division(s)

48 - Software package and information systems
Awarding Authority

CROWN COMMERCIAL SERVICE

Buyer Name

Crown Commercial Service on behalf of Crown Commercial Service : Cabinet Office

Buyer Email

supplier@crowncommercial.gov.uk

Buyer Phone

3450103503

Buyer Address

Floor 9, The Capital Building, Old Hall Street

Liverpool

L3 9PP

England
Awarded Supplier(s)

Supplier Name(s)

ZENDESK, INC.

View contract on Contracts Finder

Provision of Zendesk ITSM tool

CROWN COMMERCIAL SERVICE

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority

Awarded Supplier(s)

Provision of Zendesk ITSM tool

CROWN COMMERCIAL SERVICE

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority

Awarded Supplier(s)

Provision of Zendesk ITSM tool

CROWN COMMERCIAL SERVICE

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority

Awarded Supplier(s)