Award

Social Media Monitoring and Listening Tool 2025/26

NHS ENGLAND

This public procurement record has 1 release in its history.

Award

30 Jan 2026 at 11:24

Award Notice
Summary of the contracting process

NHS England has completed a procurement process for a "Social Media Monitoring and Listening Tool 2025/26". The contract, classified under the industry category of communication and multimedia software package, was awarded to enhance NHS England's communications and social media objectives. The procurement was conducted through a tender process with a total value of £68,000. Situated in London, NHS England managed the procurement which culminated in the award stage, announced on 30th January 2026, with a contract period from 21st November 2025 to 20th November 2026. The project invited diverse participation with suitability for SMEs and VCSEs noted.

This tender presents substantial opportunities for businesses specialising in communication software, particularly those experienced in social media tools. SMEs and VCSEs would have found this procurement ideal due to its suitability criteria. The contract was awarded to Fenix Media Limited T/A Pulsar, indicating that companies with expertise in social media monitoring solutions and a strong service offering could effectively compete in similar future tenders. Businesses looking to expand their portfolio within the public sector communications domain could find opportunities for growth through such tenders.

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Notice Information

Notice Title

Social Media Monitoring and Listening Tool 2025/26

Notice Description

Social Media Monitoring and Listening Tool to support the delivery of NHS England's communications and social media objectives.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f7a9f527-0921-4f52-938b-47c2caf51a76
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c2431cd5-565a-416b-b682-2cbfc38c4028
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48500000 - Communication and multimedia software package

Notice Value(s)

Tender Value
£68,000 Under £100K
Lots Value
Not specified
Awards Value
£68,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
30 Jan 20263 weeks ago
Submission Deadline
20 Oct 2025Expired
Future Notice Date
Not specified
Award Date
19 Nov 20253 months ago
Contract Period
21 Nov 2025 - 20 Nov 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS ENGLAND
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 8UG
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI45 Lambeth
Delivery Location
Not specified
Local Authority
Lambeth
Electoral Ward
Waterloo & South Bank
Westminster Constituency
Vauxhall and Camberwell Green

Supplier Information

Number of Suppliers
1
Supplier Name

FENIX MEDIA LIMITED T/A PULSAR

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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