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Social Media Monitoring and Listening Tool 2025/26

NHS England

This public procurement record has 2 releases in its history.

Award

17 Sep 2026 at 15:45

Award Notice
Award

30 Jan 2026 at 11:24

Award Notice
Summary of the contracting process

NHS England procured a social media monitoring and listening tool to support its communications and social media objectives. The requirement is for communication and multimedia software, including the capability to monitor, listen to and analyse social media activity for organisational communications purposes. Delivery is associated with NHS England’s Wellington House site in London and the wider United Kingdom. The buyer is NHS England. The opportunity is relevant to software providers, social listening platforms, media intelligence businesses and communications technology suppliers that can support public-sector communications teams with a managed monitoring and listening service. The procurement was identified as suitable for small and medium-sized enterprises and voluntary, community and social enterprises, making it potentially relevant to smaller specialist providers as well as larger communications technology businesses.

The procurement is complete and has been awarded. Two active awards were made to Fenix Media Limited T/A Pulsar on 19 November 2025. The first award is valued at £68,000 and covers 21 November 2025 to 20 November 2026. The second award is valued at £136,000 for the same period. The tender’s estimated value was £136,000, with a minimum estimated value of £68,000. The tender submission deadline was 20 October 2025 at 12:00. NHS England used a procedure described as “Other”. The available procurement information does not set out separate lots or an evaluation weighting. Both awards relate to the same social media monitoring and listening tool requirement and have the same supplier and contract period.

This award demonstrates established NHS England demand for a specialist social media monitoring and listening capability supporting organisational communications and social media objectives. A credible future competitor would need a reliable communication and multimedia software platform, with practical tools for monitoring online conversations, listening to public and stakeholder sentiment, identifying relevant trends and producing useful intelligence for communications teams. Suppliers should be able to support a public-sector client throughout a full annual service period and show that their technology can operate consistently for an organisation with a national role. The buyer’s stated suitability for SMEs and voluntary, community and social enterprises indicates that smaller specialist providers can be relevant, particularly where they combine focused social listening expertise with dependable service delivery and clear communications-sector experience.

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Notice Information

Notice Title

Social Media Monitoring and Listening Tool 2025/26

Notice Description

Social Media Monitoring and Listening Tool to support the delivery of NHS England's communications and social media objectives.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f7a9f527-0921-4f52-938b-47c2caf51a76
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d105b5bd-d7a2-4dd8-8331-91f03585a9b4
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48500000 - Communication and multimedia software package

Notice Value(s)

Tender Value
£136,000 £100K-£500K
Lots Value
Not specified
Awards Value
£204,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
17 Sep 20261 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
19 Nov 202511 months ago
Contract Period
21 Nov 2025 - 20 Nov 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS England
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 8UG
Postcode Area
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI45 Lambeth
Delivery Location
Not specified
Local Authority
Lambeth
Electoral Ward
Waterloo & South Bank
Westminster Constituency
Vauxhall and Camberwell Green

Supplier Information

Number of Suppliers
1
Supplier Name

Fenix Media Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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