Award

Provision of Consultancy for Customer Care Officer Charging

CROWN COMMERCIAL SERVICE

This public procurement record has 1 release in its history.

Award

27 Apr 2017 at 11:15

Award Notice
Summary of the contracting process

The procurement process involves the Crown Commercial Service, seeking consultancy services for "Provision of Consultancy for Customer Care Officer Charging". This procurement falls under the administration, defence, and social security services category and is located within the British Overseas Territories and the United Kingdom. The procurement method employed was an open procedure, with the tender period having ended on 20 December 2016 and the contract period ranging from 7 February 2017 to 7 March 2017. The awarded contract was valued at £49,190.

This tender presents significant opportunities for consultancy firms, particularly those specialising in customer care and administration services, to establish or expand their business with a reputable public buyer. Small and medium-sized enterprises (SMEs) are encouraged to participate, as this opportunity is suitable for them. Engaging with the Crown Commercial Service could potentially lead to further contracts in the public sector, fostering long-term growth and collaboration.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Provision of Consultancy for Customer Care Officer Charging

Notice Description

Provision of Consultancy for Customer Care Officer Charging

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f7f0106d-671f-4c23-86a8-670f3b5d2521
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f7c5f58a-9cf4-4870-8bd3-53a08c7bbaae
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

CPV Codes

75000000 - Administration, defence and social security services

Notice Value(s)

Tender Value
£49,190 Under £100K
Lots Value
Not specified
Awards Value
£49,190 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
27 Apr 20178 years ago
Submission Deadline
20 Dec 2016Expired
Future Notice Date
Not specified
Award Date
6 Feb 20179 years ago
Contract Period
7 Feb 2017 - 7 Mar 2017 30 days
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CROWN COMMERCIAL SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified
Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

ERNST & YOUNG

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-f7f0106d-671f-4c23-86a8-670f3b5d2521-2017-04-27T12:15:48+01:00",
    "date": "2017-04-27T12:15:48+01:00",
    "ocid": "ocds-b5fd17-f7f0106d-671f-4c23-86a8-670f3b5d2521",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "CCCC16B15.",
        "title": "Provision of Consultancy for Customer Care Officer Charging",
        "description": "Provision of Consultancy for Customer Care Officer Charging",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "75000000",
            "description": "Administration, defence and social security services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 49190,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2016-12-20T23:59:59Z"
        },
        "contractPeriod": {
            "startDate": "2017-02-07T00:00:00Z",
            "endDate": "2017-03-07T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-SRS-supplierregistration.cabinetoffice.gov.uk/6sQD8uds",
            "name": "Crown Commercial Service",
            "identifier": {
                "legalName": "Crown Commercial Service",
                "scheme": "GB-SRS",
                "id": "supplierregistration.cabinetoffice.gov.uk/6sQD8uds"
            },
            "address": {
                "streetAddress": "Floor 9, The Capital Building, Old Hall Street",
                "locality": "Liverpool",
                "postalCode": "L3 9PP",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Crown Commercial Service",
                "email": "supplier@crowncommercial.gov.uk",
                "telephone": "3450103503"
            },
            "details": {
                "url": "https://www.gov.uk/government/organisations/crown-commercial-service"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-45814",
            "name": "Ernst & Young LLP",
            "identifier": {
                "legalName": "Ernst & Young LLP"
            },
            "address": {
                "streetAddress": "1 More London Place SE1 2AF London England"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-supplierregistration.cabinetoffice.gov.uk/6sQD8uds",
        "name": "Crown Commercial Service"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-f7f0106d-671f-4c23-86a8-670f3b5d2521-1",
            "status": "active",
            "date": "2017-02-06T00:00:00Z",
            "datePublished": "2017-04-27T12:15:48+01:00",
            "value": {
                "amount": 49190,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-45814",
                    "name": "Ernst & Young LLP"
                }
            ],
            "contractPeriod": {
                "startDate": "2017-02-07T00:00:00Z",
                "endDate": "2017-03-07T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/f7c5f58a-9cf4-4870-8bd3-53a08c7bbaae",
                    "datePublished": "2017-04-27T12:15:48+01:00",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "documentType": "tenderNotice",
                    "description": "CCCC16B15 REDACTED Award Letter v1.0.docx",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/10a4b2f7-e345-49a1-ba91-61e43cca41a3",
                    "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
                },
                {
                    "id": "3",
                    "documentType": "tenderNotice",
                    "description": "CCCC16B15 REDACTED Agreement Annexes - Services v1.0.docx",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/44e8988b-0d55-414e-8f06-f5f33896aa36",
                    "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
                }
            ]
        }
    ]
}