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Contact Centre Services

BIP Solutions Limited

This public procurement record has 1 release in its history.

Tender

14 Feb 2025 at 10:39

Tender Notice
Summary of the contracting process

BIP Solutions Limited has issued a tender for the provision of Contact Centre Services, covering customer service via telephony and other communication channels, including social media management, secure messaging, chat-bots, and web chat. This falls under the industry category of Customer Services (CPV: 79342300). This contract is active and covers an extensive geographical area, including the United Kingdom and numerous overseas territories. The procurement stage is at the tender stage with the contract period running from 1st April 2021 to 31st March 2025. A recent modification notice dated 14th February 2025 announced an increase in the contract value by £3.7 million to accommodate unforeseen cost pressures. The tender period ended on 1st January 2021, and the procurement method is listed as "Other - not specified."

This tender offers substantial opportunities for businesses involved in telecommunication and customer service solutions to increase their market share and revenues. Companies proficient in managing multi-channel customer interactions, including telephony, social media, and web-based communication, will find this contract particularly beneficial. The need for extra services such as outbound calling and chat-bot management also opens up business expansion possibilities in newer technological domains. Large enterprises rather than SMEs or VCSEs are most likely to be competitive candidates for this tender due to the scale and complexity of the required services.

How relevant is this notice?

Notice Information

Notice Title

Contact Centre Services

Notice Description

Modification Notice Original description: The provision of Customer Services via telephony and potentially other communication channels. In addition they may provide the following: management of customer contact through social media channels, secure messaging and chat-bots; ad-hoc administration work to support account processing; additional blended work to support contact and repayments processing; outbound calling; web chat. Description of the modifications Increase in the overall value of the contract by an additional PS3.7M, for final 3 months of the contract. Original contract value increased to PS75M on 04/03/2021 Description of the circumstances which rendered the modification necessary and explanation of the unforeseen nature of these circumstances: The Contact Centre Contract has been consumed earlier than intended due to a few additional cost pressures which were not anticipated. The increase in value requested of PS3.7M is to enable business as usual to manage demand levels at this time of year. The Regulation 72 (1) a allows an increase such as SLC requires. The increase is less than 50% of the original contract value.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f8b1faa9-fb18-47a5-b359-2f6bf6f52178
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7743b1a3-2e3b-4e81-8731-d8bf82a32354
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other - not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342300 - Customer services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
14 Feb 20251 years ago
Submission Deadline
1 Jan 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Apr 2021 - 31 Mar 2025 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BIP Solutions Limited
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLASGOW
Postcode
G5 8DF
Postcode Area
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
Not specified
Local Authority
Glasgow City
Electoral Ward
Govan
Westminster Constituency
Glasgow South West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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