Tender

Telephony system replacement

PHOENIX COMMUNITY HOUSING

This public procurement record has 1 release in its history.

Tender

25 Oct 2023 at 16:45

Tender Notice
Summary of the contracting process

The current tender involves Phoenix Community Housing, a not-for-profit resident-led housing association based in south London. They are seeking a replacement for their outdated telephone system due to technology advancements and changing operational needs. The procurement stage is active, with a tender period ending on November 15, 2023. The contract period is set to start on April 8, 2024, and end on April 8, 2027. The industry category is Telecommunications network, and the procurement method is an open procedure below threshold.

This tender for a telephony system replacement by Phoenix Community Housing presents an opportunity for businesses in the services sector, particularly those with expertise in telecommunications networks. Companies offering cloud-based telephony solutions and integration services, especially with Microsoft's cloud-based 365 products, would be well-suited to compete. The contract value is £100,000 in GBP, and the delivery address is in London, United Kingdom, offering a targeted business growth opportunity in the local market.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Telephony system replacement

Notice Description

Phoenix Community Housing is a not-for-profit resident-led housing association based in south London. We own and manage more than 7,600 homes in the Lewisham wards of Bellingham, Catford South,?Downham and Grove Park. We?are committed to providing homes and services that meet residents needs and are exploring cost effective solutions to provide sustainable homes. Phoenix' current telephone system has been in place for over ten years.? Initially it was at the leading edge of technology in its area, but over time technology and the organisation's requirements have moved on.? The current system is based on ISDN circuits - a hardwired solution between the local exchange and Phoenix' Head Office.? This technology is now end of life, meaning Phoenix cannot increase its current capacity of 40 lines - a limit we often hit at peak times.? Further, BT currently plans to decommission the UK ISDN infrastructure by the end of 2025. Hybrid working is now built into the culture and working practices at Phoenix, and the current telephone system is limited in its ability to support staff working from outside the office, whether from home, around our properties or elsewhere.?The business uses soft phone technology for its call centre operation, work mobiles for office staff and tablets and phones for operatives. We require a telephony solution for all aspects of work that can be interlinked so that the Call Centre function can contact a colleague with ease. Our intention is to procure and implement a cloud-based service that replaces the current telephony system and provides a robust telephone service that can handle an increased capacity of calls as well as provide better integration into our other primary systems, particularly those built upon Microsoft's cloud based 365 product set. A full specification and tender documents are attached to this notice.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f8e5ec3b-9864-47ce-9c49-975c425dd76f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/064c36d7-8047-4412-96b2-20de89f06f8e
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

CPV Codes

32412100 - Telecommunications network

Notice Value(s)

Tender Value
£100,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
25 Oct 20232 years ago
Submission Deadline
15 Nov 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
7 Apr 2024 - 8 Apr 2027 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
PHOENIX COMMUNITY HOUSING
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE6 2RP
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
TLI London
Local Authority
Lewisham
Electoral Ward
Catford South
Westminster Constituency
Lewisham East

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-f8e5ec3b-9864-47ce-9c49-975c425dd76f-2023-10-25T17:45:17+01:00",
    "date": "2023-10-25T17:45:17+01:00",
    "ocid": "ocds-b5fd17-f8e5ec3b-9864-47ce-9c49-975c425dd76f",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "MT230581",
        "title": "Telephony system replacement",
        "description": "Phoenix Community Housing is a not-for-profit resident-led housing association based in south London. We own and manage more than 7,600 homes in the Lewisham wards of Bellingham, Catford South,?Downham and Grove Park. We?are committed to providing homes and services that meet residents needs and are exploring cost effective solutions to provide sustainable homes. Phoenix' current telephone system has been in place for over ten years.? Initially it was at the leading edge of technology in its area, but over time technology and the organisation's requirements have moved on.? The current system is based on ISDN circuits - a hardwired solution between the local exchange and Phoenix' Head Office.? This technology is now end of life, meaning Phoenix cannot increase its current capacity of 40 lines - a limit we often hit at peak times.? Further, BT currently plans to decommission the UK ISDN infrastructure by the end of 2025. Hybrid working is now built into the culture and working practices at Phoenix, and the current telephone system is limited in its ability to support staff working from outside the office, whether from home, around our properties or elsewhere.?The business uses soft phone technology for its call centre operation, work mobiles for office staff and tablets and phones for operatives. We require a telephony solution for all aspects of work that can be interlinked so that the Call Centre function can contact a colleague with ease. Our intention is to procure and implement a cloud-based service that replaces the current telephony system and provides a robust telephone service that can handle an increased capacity of calls as well as provide better integration into our other primary systems, particularly those built upon Microsoft's cloud based 365 product set. A full specification and tender documents are attached to this notice.",
        "datePublished": "2023-10-25T17:45:17+01:00",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "32412100",
            "description": "Telecommunications network"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "London",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 100000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure (below threshold)",
        "tenderPeriod": {
            "endDate": "2023-11-15T12:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2024-04-08T00:00:00+01:00",
            "endDate": "2027-04-08T23:59:59+01:00"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/064c36d7-8047-4412-96b2-20de89f06f8e",
                "datePublished": "2023-10-25T17:45:17+01:00",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "documentType": "tenderNotice",
                "description": "NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.",
                "url": "https://www.mytenders.co.uk/search/show/search_view.aspx?ID=OCT167246"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-50146",
            "name": "Phoenix Community Housing",
            "identifier": {
                "legalName": "Phoenix Community Housing"
            },
            "address": {
                "streetAddress": "The Green Man, 355 Bromley Road",
                "locality": "London",
                "postalCode": "SE6 2RP",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Natasha Briscoe",
                "email": "natasha.briscoe@phoenixch.org.uk",
                "telephone": "+44 8000285700"
            },
            "details": {
                "url": "http://www.phoenixch.org.uk/"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-50146",
        "name": "Phoenix Community Housing"
    }
}