Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

Contact Centre Services for an EASS Helpline

Crown Commercial Service

This public procurement record has 1 release in its history.

Award

09 Aug 2023 at 09:01

Award Notice
Summary of the contracting process

The Crown Commercial Service has awarded a contract for Contact Centre Services for an EASS Helpline under a selective procurement method where suppliers were called-off from a dynamic purchasing system. The contract, valued at GBP 5,000,000, was awarded to G4S GOVERNMENT AND OUTSOURCING SERVICES (UK) LIMITED. The contract period is from 1st July 2022 to 30th June 2025 with the tender period ending on 10th March 2022. This opportunity was initiated in a tender status and has now progressed to the award stage.

Businesses offering call centre services can benefit from this opportunity to provide Contact Centre Services for an EASS Helpline in various locations such as the United Kingdom, Isle of Man, Guernsey, and more. The procuring organisation is seeking expertise in this services category and is open to engaging with qualified suppliers. Suppliers with experience in dynamic purchasing systems and a track record of providing similar services are well-suited to compete for this contract which presents a significant business growth opportunity.

How relevant is this notice?

Notice Information

Notice Title

Contact Centre Services for an EASS Helpline

Notice Description

Contact centre services for the EASS Helpline.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-f9a9355f-a012-4a5e-b544-60a635857e12
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e9957a21-e4c2-4225-89df-8c6667752156
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Dynamic
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a dynamic purchasing system
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£5,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
£5,000,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
9 Aug 20233 years ago
Submission Deadline
10 Mar 2022Expired
Future Notice Date
Not specified
Award Date
29 Mar 20224 years ago
Contract Period
1 Jul 2022 - 30 Jun 2025 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Crown Commercial Service
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Postcode Area
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified
Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

G4S Government and Outsourcing Services (UK) Limited

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...